JOB OVERVIEW
We have a fantastic new job opportunity for a Customer Service Advisor / Contact Centre Agentwho has a polite, friendly, helpful and professional telephone manner with good administrative skills.
Working as the Customer Service Advisor / Contact Centre Agent you will be the friendly voice on the other end of the line, expertly handling incoming calls from service users. It's not all talking though as you will also carry out various administration tasks, including replying to email enquiries and live chat conversations too.
If you're a people person with an ability for keeping things organised and have a helpful manner, then you might just be what we’re looking for. We're after someone who's keen to do a great job, can communicate clearly, and has good administration skills.
APPLY TODAY
If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review.
DUTIES
Your duties as a Customer Service Advisor / Contact Centre Agent include:
1. Provide excellent customer service to all service users and clients
2. Answer incoming telephone calls from tenants, landlords, and letting agents
3. Respond to enquiries via the email inbox and Live Chat system
4. Update and maintain customer database and other relevant in-house systems
5. Handle data sensitively
6. Complete admin / ad-hoc tasks as required
7. Provide excellent customer service to all service users and clients
8. Asist with managing client accounts, liaising with clients whilst seeking to improve on service being delivered
9. Occasionally attend external events/networking when required to promote our service
CANDIDATE REQUIREMENTS
10. Experience of working in a customer service environment (Essential)
11. Previous administration experience is desirable but not essential
12. Well-developed communication skills
13. Ability to multi-task, prioritise workload and use initiative
14. Problem solving abilities including good numeracy skills
15. Attention to detail and accuracy whilst adhering to strict deadlines
16. Able to handle sensitive data and an ability to demonstrate professionalism, maturity and discretion
17. Computer literacy including proficiency in using MS Office
18. Education to Standard grade (or equivalent)
19. Able to work well within a team environment
20. Able to demonstrate diplomacy
BENEFITS
21. 4 x Salary Life Insurance
22. Pension Scheme up to 8% employer contribution
23. 33 days holiday which includes bank holidays
24. Day off for birthday
25. 24/7 GP Access
26. BUPA Private healthcare for the employee and their immediate family
27. BUPA Wellbeing Cash Plan
28. Voluntary Dental Plans
29. Cycle to work scheme
30. Rental Deposit Loan Scheme
31. Tea, coffee and fruit in the office
32. Modern working environment with flexible working arrangements
33. Events, summer barbeques, Christmas parties, regular pizza lunches etc
34. Reward Gateway discount scheme