The Vaccination Assistant will work as part of a dynamic team in delivering a safe and effective service for the mass delivery of vaccinations.
The post holder will be responsible for administering the vaccines covered by the protocol to clients and providing a front-line administrative service to the vaccination centre, delivering a high standard of customer care to a wide range of client groups including the multi-disciplinary team, patients, relatives and their carers.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Main duties of the job
The Vaccination Assistant will undertake both routine and specially identified tasks for which the post holder has been trained and assessed ascompetent.
The post holder:-
* will play a proactive role in collecting, investigating, verifying and recording a high standard of patient demographic data.
* accurately record the vaccination record on the relevant IM&T system in real time to ensure that patient records are accurate and to avoid potential clinical risks inherent with inaccurate patient records.
* will undertake effective forward planning to ensure the administrative needs of the service are met and must carry out a range of effective administrative processes to support the delivery of high quality patient care.
* will be responsible for prioritising and managing their own workload with minimal supervision.
* demonstrate sensitivity, tact and diplomacy where appropriate, for example when acting as first point of contact to distressed or anxious citizens.
* confirm the identity of the client and the agreement of undertaking vaccination, addressing and referring any concerns as appropriate.
* will ensure that the vaccination is conducted in line with the clients condition.
* will administer vaccines into the clients upper arm in accordance with training and local and national protocol, procedures and standards.
About us
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and Proud to Lead competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualifications and Knowledge
* Educated to NVQ level 3 in a relevant subject or equivalent level of qualification
* Able to demonstrate English and Mathematics to GCSE or equivalent level
* HCA (NVQ level 3) pathway or willingness to work towards it or equivalent experience
* Knowledge of IM&T systems, or other patient administration systems or experience using databases
* Strong IT skills in relation to Microsoft Packages including Excel, Word and Outlook
* Knowledge of data protection and confidentiality
* Understanding of basic medical terminology
* Knowledge of Hospital administration systems
* Welsh Language Skills are essential levels 1 to 5 in understanding, speaking, reading, and writing in Welsh or willingness to learn Welsh within 2 years of being in post.alification in Admin/Customer Care
* Qualification in Admin/Customer Care
Experience
* Commitment and willingness to undertake learning and development courses as required to ensure competency for role, this will include vaccine training, administration training, basic life support and NHS statutory and mandatory training
* Understanding of Confidentiality and Data Protection Act
* Experience within a busy working environment dealing with members of the public and colleagues
* Experience of providing and receiving information which requires tact or persuasive skills where there are barriers to understanding
* Experience of dealing with and diffusing difficult conversations and situations
* Experience using Microsoft Office packages and databases
* Experience of office and administration procedure
* Decision making and resolving work related issues
* The post holder would ideally have experience of administering vaccines and providing immunisation advice
* Previous administrative experience
* Awareness of patient confidentiality
Skills & Attributes
* Excellent communication skills (written, verbal and telephone)
* Excellent interpersonal skills in order to build effective rapport to create successful relationships
* Communicates complex condition related information to clients, requiring empathy and reassurance
* Ability to work as part of a team and actively participate in team meetings
* Able to maintain and record accurate documentation of interactions between clients, colleagues and other agencies in the appropriate legal records
* Able to demonstrate professional conduct, preserve clients rights including confidentiality and promote mutual respect amongst colleagues
* Able to make decisions appropriate to role, level of knowledge and competence, using professional judgement; some of which will require analysis
* Work according to protocols under clinical supervision
* Planning and organisational skills
* Able to work flexibly and respond to changing demands in workload
* Ability to work well in a highly pressurised target driven environment to tight deadlines
* Willingness and determination to meet performance targets and quality standards
* Able to prioritise own work and support the team daily
* Delivers vaccination sessions and health promotion as needed
* Good keyboard skills and frequent VDU use for regular use of computer systems/ IT skills
* Evidence of ongoing / continuous personal development
* Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh
Values
* Commitment to and focused on quality, promotes high standards in all they do
* Able to make a connection between their work and the benefit to client and the public
* Values diversity and difference operates with integrity and openness
* Works well with others, is positive and helpful, listens, involves, respects and learns from the contribution of others
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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