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Complaints officer

London
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Complaints officer
Posted: 20 April
Offer description

JOBSUMMARY: ComplaintsOfficer

Provisionofacouncil-wideandservice-specificcomplaintsfunctioninlinewiththeorganisationscorporateinternalprocedures,anditsstatutoryobligationsundertheHealthandSocialCare(CommunityHealthandStandards)Act2003-forAdultSocialCareComplaints,theChildrenAct1989-forChildrensSocialCareComplaints,andtheBuildingSafetyAct2022-forBuildingComplaints.

AssistindevelopingandmaintainingnetworksofdirectorateofficersandstrategicpartnerstoensureeffectivedeliveryoftheComplaintsfunction.

Assistindeveloping,andimplement,soundorganisationalpolicies,procedures,systemsandprogrammes,tohelpthecouncildealeffectively,efficientlyandlawfullywithallcomplaints. Workcloselywithexternalregulators,e.g.,LGSCO,HOandNHSDigital).

ROLEComplaintsOfficer

REQUIREMENTS:ComplaintsOfficer

Useseminars,meetings,andotherevents,etc.,toassistinraisingtheprofileandunderstandingoftheComplaintsserviceandprocesseswithintheCouncil,workingwithelectedMembersandappropriatecouncilofficerstoachievethis.Driveandensurecorporatecompliancewithregulatory/legalrequirementsandCouncilpolicyandprocedures,wherenecessarychase-upandescalatetoseniormanagers.

Actprofessionally,providingexpert,helpfulandtimelyadvice/guidancetothepublic,electedMembersandcouncilofficersoncomplexComplaintsmatters;providetrainingmaterial,briefings,andupdatesontheintranettoensurecomplianceandtominimisetherisksofcomplaints...

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