Cabot Highlands
Located in Inverness, Scotland, Cabot Highlands is surrounded by the breathtaking Scottish Highlands and features a rugged landscape that hugs the Moray Firth shoreline. This 420-acre Cabot property is home to the renowned 18-hole Castle Stuart Golf Links, named among the world's top 100 courses. Acclaimed architect Tom Doak has built a second 18-hole golf course at Cabot Highlands, Old Petty, on a pristine piece of land that plays around the property's 400-year-old castle. Set to officially open in 2026, the course offers natural contours, meanders along the shoreline, and winds through hillsides and expansive open land. Beyond golf, the destination offers incredible natural beauty and ample outdoor activities including hiking, cycling, fishing, falconry, and horseback riding. The town of Inverness is located ten minutes away and offers opportunities to experience the vibrant Scottish culture through Victorian-era marketplaces, cathedrals, museums and restaurants.
Profile Overview
The Caddie Master is the driving force behind the Cabot Highlands caddie programme—responsible for maintaining, developing, and elevating a world-class standard that enhances every guest on course experience. This role oversees caddie recruitment, training, scheduling, and performance management while ensuring the team reflects Cabot's values of professionalism, warmth, and exceptional service. Reporting directly to the Golf Operations Manager, the Caddie Master plays a key role in the guest journey, working closely with the Golf Operations Supervisor, outside services teams, and the wider hospitality team to deliver seamless, memorable experiences. With a strong focus on coaching, evaluation, and continuous improvement, this role ensures the caddie program remains best-in-class and evolves in step with the growing reputation of Cabot Highlands.
Core Responsibilities
* Lead the caddie programme with a guest-first mindset, ensuring every interaction on course reflects Cabot's world-class hospitality standards.
* Oversee recruitment, onboarding, and training of new caddies, ensuring they are fully prepared to deliver elevated guest experiences.
* Conduct regular on-course evaluations and performance reviews to maintain and improve service quality, communication, course knowledge, and professionalism.
* Uphold high appearance standards for all caddies, ensuring consistency with Cabot's brand expectations.
* Manage daily and long-term scheduling using ClubUp software, ensuring efficient coverage aligned with tee sheets, events, and business volumes.
* Alongside the Golf Operations Manager, support caddie development, mentoring, and continuous improvement initiatives.
* Lead ongoing education sessions to enhance guest engagement skills, pace-of-play management, course insights, and etiquette.
* Maintain clear communication with caddies regarding expectations, performance, and guest feedback.
* Support seamless coordination between caddies, golf shop staff, and outside services teams to ensure a unified guest journey.
* Address guest feedback promptly and constructively, using insights to inform training and program enhancements.
* Ensure all caddie activities comply with Cabot's Health & Safety standards and operational policies.
Qualifications Skills and Experience
* Previous experience in a Caddie Master, Senior Caddie, Golf Operations, or guest-service leadership role.
* Strong leadership abilities with a passion for developing teams and elevating service standards.
* Ability to build trust, motivate diverse personalities, and foster a positive team environment.
* Excellent communication skills with the ability to provide constructive coaching and performance feedback.
* Demonstrated commitment to exceptional guest service and a deep understanding of the golf experience.
* Strong organisational abilities, including scheduling, planning, and managing caddie operations across two golf courses.
* Familiarity with caddie scheduling systems—experience with ClubUp is an advantage.
* Keen eye for appearance, etiquette, and professional standards on course.
* Knowledge of Health & Safety Standards within golf or hospitality environments.
Job Types: Full-time, Fixed term contract
Contract length: 8 months
Pay: From £28,000.00 per year
Benefits:
* Canteen
* Company events
* Discounted or free food
* Employee discount
* Enhanced maternity leave
* Health & wellbeing programme
* On-site parking
* Sick pay
* Store discount
Ability to commute/relocate:
* Inverness IV2 7JL: reliably commute or plan to relocate before starting work (required)
Work authorisation:
* United Kingdom (required)
Work Location: In person