Overview
Seasonal Sales Associate located in Leeds Boutique. Hours: 12 per week. Reporting into: Concession Manager. Monica Vinader is on a mission to prove that buying better, wearing longer and doing better can align with accessibility and affordability in everyday fine jewellery.
At Monica Vinader, we’re digital first, customer obsessed, female led and inclusive, focused on creating meaningful relationships with our community. We are looking for someone special to join our team to help us make luxury something we can all enjoy everyday.
What You’ll Do
Driving Sales and Exceptional Customer Experience
* Achieve individual sales and KPI targets through delivering exceptional service to customers
* Demonstrate exceptional product knowledge and passion for Monica Vinader values and vision
* Deliver in-store services with confidence (e.g., engraving and aftercare)
Supporting the Team
* Comply with Monica Vinader company policies and procedures at all times
* Follow guidelines and instructions to efficiently deal with concession tasks in a fast-paced environment
* Exceptional personal grooming and presentation
Delivering Efficiency
* Support the management team to deliver operational tasks (e.g., stock takes, visual merchandising guidelines, stock deliveries)
What You’ll Bring
* A customer first attitude and a desire to drive sales
* Excellent communication and interpersonal skills
* Prepared to go the extra mile to ensure customer expectations are achieved
* Ability to work as part of a team
* Ability to work well under pressure in a fast-paced environment
* Positive, proactive and able to work to direction
To be successful at Monica Vinader...
* You are a doer
* You’re a team player
* You’re humble
* You are honest, straightforward and transparent
* You are a good teacher/mentor (approachable and accessible)
* You want to get your hands dirty
* You solve problems
* You are resilient
* You are flexible
* You are entrepreneurial, smart, and passionate
* If you don\'t know something, you say so. Then go figure it out quickly
* You love working in a creative environment
* You have a sense of humour
* You are an insatiable learner
Company Benefits
* Generous staff discount for personal use and friends and family discount code
* Perkbox flexi points every month for discounts with other brands
* Employee Assistance Programme 24/7
Additional Requirements
Ability to document your authorisation to work in the United Kingdom.
Travel Requirements
Travel to our other Boutiques and Concessions may be required
Our Aims and Values
Our mission is to be the leading accessible luxury brand, by delivering outstanding quality, design and customer service. We are:
* Customer Obsessed - Our customers are at the core of everything we do. We will always deliver an outstanding and personal experience to them every time they interact with us, to ensure their ongoing support and loyalty.
* Caring - We treat people with respect, as we would want to be treated. We are apolitical and assume good intentions in others. We are open and honest with each other while ensuring we take an empathetic and supportive approach.
* Fast Paced - We are passionate about what we do, and we want to reach as many customers as fast as we can. We combine focus with pragmatism and flexibility so that we can move at pace in whichever direction we need to take.
* Exceptional - We have a relentless desire to continually learn and improve to ensure our products and approach are exceptional. Our tenacity, high standards and attention to detail give us a competitive advantage.
* Commercial - We focus hard on facts and approach things in a logical, rational and analytical way. We challenge each other to make sure we make decisions and take actions that create value for our business and our customers.
This job description is not intended to be an exhaustive list of duties and may be altered to reflect business needs.
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