Are you highly organised, tech-savvy and passionate about delivering excellent customer service? DN Colleges Group is looking for a proactive Helpdesk Administrator to join our Estates team. This is a key role supporting the Buildings Manager and Contracts & Compliance Manager in delivering a professional and efficient helpdesk and administrative service across the College.
You’ll be at the heart of our Estates operations, helping to manage data, streamline processes, and ensure compliance and service standards are met.
'This is a Fixed Term role up to 14 months - Maternity Cover'
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Key Responsibilities
* Manage the Estates helpdesk system, prioritising and assigning jobs.
* Maintain data quality and support compliance reporting.
* Assist with general administration including finance, maintenance and facilities.
* Support record keeping and digitisation of departmental documents.
* Generate helpdesk reports and support KPI analysis for service improvement.
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Essential Criteria
* Level 3 qualification in a relevant discipline or equivalent experience in estates/facilities/education.
* GCSE English and Maths at grade C/4 or above.
* Experience in an administrative role within estates or education.
* Proficient in Microsoft Office, especially Excel.
* Strong communication, organisational and problem-solving skills.
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Why Join Us?
* Competitive salary
* 30 Bookable annual leave days, bank holidays, and 2 weeks off at Christmas.
* Professional development opportunities.
* Access to same-day GP appointments, high street discounts, discounted hair and beauty treatments, electric car scheme.
* On-site gym & florist (site dependent).
* Access to our In-house Food Hall & Coffee Shops.
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Additional Information
* Safer Recruitment: As part of the recruitment process and in line with keeping children safe in education, we will conduct social media checks on shortlisted candidates. Additionally, before commencing employment, all employees undergo safer recruitment checks, including an enhanced DBS.
* Right to Work: Applicants must be authorised to work in the UK. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Closing date: 9th November
Interview date: 20th November
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