Are you ready to make a real difference in customer service? Do you thrive in a fast-paced, dynamic environment? Can you see yourself contributing to a sustainable future? We are currently looking for a Customer Services Representative to join our busy team in Shipley, West Yorkshire! Hours of Work: Full-time, flexible shifts available. As a Customer Services Representative, you will be a crucial part of our Operations Team, managing customer interactions from start to finish. Your role will involve handling inquiries via phone, email, and social media, ensuring that all customer needs are met efficiently and professionally. You will take ownership of issues, coordinate with internal teams, and strive to achieve customer satisfaction while promoting self-service options to enhance the overall customer experience. Additionally, you'll contribute valuable feedback to improve our services and support our team in achieving targets. Customer Services Representative Requirements Excellent communication skills with a professional manner Minimum 2 years' experience in customer service GCSE 'O' level standard or NVQ level 2/3 in customer service or administration Strong problem-solving abilities and a customer-focused mindset Proficiency in Microsoft Office and navigating social media platforms Meet the Organisation: Who We Are and What We Do At Switch2 Energy, we are the UK's most experienced provider of end-to-end solutions for heat networks. Our mission is to help customers and communities lead sustainable lifestyles through innovative energy solutions. We collaborate with local authorities, housing associations, and private developers to deliver smart, efficient, and renewable energy services. If you think you are suitable for this Customer Services Representative role, please apply now and take the first step towards an exciting career with us!