Migrant Help have an exciting opportunity to recruit an Resource Planning and Forecasting Analyst to join our team!
Location: Homebased
Contract: 6 month fixed term (with potential to be extended or made permanent)
Salary: £41,780
About us:
Migrant Help is a leading charity that was established in 1963 and delivers a range of support and advice services to people affected by displacement and exploitation across the UK. Our vision is for a global society that protects vulnerable people, treats them with respect and enables them to reach their full potential.
The Resource Planning and Forecasting Analyst role:
Part of the Eligibility Advice and Guidance Line (EAGL) Workforce Planning team, the Resource Planning and Forecasting Analyst is a new and exciting role at Migrant Help. You will help to introduce excellent contact centre knowledge and best practice across all areas of the business. Focusing on long term strategy, process improvement and advising senior stakeholders, there will be some day-to-day duties involving shift reviews, scheduling and planning offline activities and supporting our real time analyst in their role and knowledge and development.
If you have strong analytical skills with previous experience and understanding of end to end resource planning, and are ...