Salary: £30,000 - 44,500 per year Requirements: 8 years IT experience, including 3-5 years in a leadership role managing small teams, preferably as an IT Manager & Hands on Principal Technician Proven experience supporting and modernising IT environments for 300 users across multiple sites Experience delivering IT projects, upgrades and deployments aligned to business objectives Familiar with ITIL principles and service delivery frameworks Relevant IT qualification or equivalent practical experience ITIL certificate (desirable) Microsoft or cybersecurity certifications (desirable) Experience with ISO 27001 or similar frameworks (desirable) Responsibilities: Lead, mentor and develop a small IT team, including performance management, workload planning via ticketing systems and ongoing skills development Oversee day-to-day IT operations while balancing strategic improvement initiatives and long-term technology roadmap Manage and support multi-site IT infrastructure, ensuring consistency, performance and reliability across all locations Implement, modernise and maintain infrastructure and systems to meet organisational and security standards Develop, maintain and enforce IT policies, procedures and best practices Maintain and evolve IT asset management processes, including lifecycle tracking and procurement Oversee provisioning, distribution and management of end-user devices (laptops, tablets and mobile devices) Monitor system performance and proactively identify risks, vulnerabilities or potential outages before they impact the business Diagnose and resolve complex technical issues using structured troubleshooting approaches Technologies: Support ITIL Mobile Security Network More: At Doocey Group, a family-run utility and civil engineering contractor with over 40 years of experience, we are proud of our strong Black Country values and our commitment to quality. With significant growth over the past decade and a turnover approaching £100m, we value hard work, loyalty, and ambition. Our team collaborates closely with clients such as National Grid and South Staffordshire Water, ensuring a fast-paced yet supportive work environment. We welcome applications from diverse backgrounds to enrich our team. last updated 17 week of 2026