Expression of Interest - Join Allianz Partners UK
This role exists to be the steady, practical support for customers when something urgent happens— a breakdown at the roadside, a burst pipe at home, or medical issues while travelling. It’s for someone who thrives on solving real problems over the phone, coordinating services quickly, and keeping people calm and informed from first contact to resolution. If you’re clear, empathetic, decisive, and comfortable working hybrid from Croydon or Birmingham with some shifts outside 9–5, you’ll recognise yourself here.
What are the key responsibilities of the role?
• Take inbound and make outbound calls to customers needing urgent help (roadside, home emergency, travel/medical); quickly triage and capture essential details
• Coordinate the right response: book recovery and contractors, liaise with medical assistance, and manage suppliers to get help on the way
• Keep customers informed from first contact to resolution: set clear expectations, provide timely updates, and record accurate case notes
• Make sound, people-first decisions within our procedures; prioritise and escalate when needed to resolve cases safely and efficiently
• Navigate multiple systems to open and track cases, document actions, and hand over smoothly across shifts
• Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics and cloud-based tools, using insight responsibly and in line with our standards for data governance, security and ethical use
What are the key requirements?
• Clear, calm communicator with strong listening skills who can show empathy while moving things forward—this builds trust when customers are under stress
• Experience in customer service handling calls or urgent queries (contact centre/assistance helpful but not essential)—you know how to diagnose needs and resolve them quickly
• Resilient under pressure—able to stay organised, make decisions, and manage multiple cases at once—because situations can be time‑critical with several moving parts
• Comfortable with a rotating schedule including daytime hours and occasional evenings/weekends, and hybrid working from Croydon or Birmingham—our support matches when customers need us
• Tech-ready—quick to learn new systems, follow procedures, and document accurately—quality, safety and regulatory standards depend on precise records
• Collaborative teammate who hands over cleanly and works well with partners—seamless coordination gets help to customers faster
How we hire We hire directly. Allianz Partners does not accept unsolicited CVs or approaches from agencies. We only work with partners on our approved supplier list, under contract. Any unsolicited submissions will not be considered.
Why Allianz Partners?
We’re a global leader in insurance and assistance services, trusted by millions worldwide. But more importantly, we’re a company that cares—about customers, and about you. At Allianz, you’ll be supported, developed, and empowered to grow your career in a collaborative, inclusive culture.
If you’re looking for a role where every call is a chance to make a difference, join us.
Staff Benefits
You will receive excellent training for this role as we are dedicated to ‘Achieving Excellence Through Learning.’ You are always encouraged to bring your ideas and highlight any areas for improvement in processes.
In exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits.
We will provide you with competitive salary and contribute towards a company pension scheme. You will have access to a range of discounts on Allianz products, as well as vouchers and discounts for high street and online retailers. You will also benefit from our company bonus scheme, Private Medical Cover, competitive annual leave, annual Flu vaccination, annual Eye Care vouchers, discounted Travel Insurance, Roadside Assistance free after 6 months’ probation, Corporate Social Responsibility and an Interest free season ticket loan after probation.
Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation
Apply now and let’s care for tomorrow
About Allianz:
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, grow, and shape a better future for our customers and the world around us.
Dedicated to bringing global protection and care, Allianz Partners is the B2B2C leader in insurance and assistance solutions in the following areas of expertise: travel insurance, assistance, mobile device & digital risks insurance, international health & life and automotive insurance. We care for our customers, and our caring nature extends to our employees. We don't just hire people, we commit to them, nourish them and invest in their careers because we recognize that your development goes hand in hand with our growth and success.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Join us. Let's care for tomorrow.