Vehicle Service Advisor / Cardiff
1. Salary: Up to £31,000 per annum, along with access to a bonus scheme providing an OTE of £8,000+ per annum, plus service plans at £25 each!
2. Hours: Monday to Friday 8:00am-5:00pm with 1 in 4 Saturday mornings 8:00am-1:00pm paid additionally at standard rate.
3. Benefits: Full manufacturer training, enhanced holiday allowance, CBS scheme, healthcare provisions, and access to a retail shopper portal providing discounts on a huge range of retail outlets, amongst others.
Our client, a prestige franchise-approved car dealership based in the Cardiff region, is currently looking to recruit a Service Advisor to join their business.
Reporting to the Service Manager, you will work alongside a large team of Vehicle Service Advisors, managing workloads and customer deadlines by allocating tasks and ensuring our clients' customers receive the best experience. Operating a very busy department, seeing between 10-12 customers a day, this role will involve extensively liaising with the workshop to chase work in progress, keep customers informed of the progress of their vehicle, and up-sell on additional products and services where possible.
The successful candidate would ideally be able to deliver the very highest level of customer service through strong communication skills, resulting in total customer satisfaction. Strong organisational skills, along with IT literacy (any experience with Keyloop preferable), would be of high priority. Recent or current experience as a Vehicle Service Advisor or a similar role within the automotive industry would be essential for our client, and this is a fantastic chance for someone to take the next step in their career into a more senior role. A UK driving licence with minimal points is, however, essential.
For your hard work as a Service Advisor, our client is offering:
4. Starting salary of £31,000 per annum pending experience & current earnings.
5. Access to a bonus scheme providing an OTE of £8,000+ per annum. (This is based on Customer Service Scores and Upsell)
6. Service plans are £25 each on top of this, also!
7. Overtime, subject to availability, paid additionally at the standard rate.
8. 25 days of annual leave plus the 8 bank holidays.
9. CBS (Car Buyer Scheme) is available.
10. Workplace pension scheme.
11. Access to in-house guidance & manufacturer-accredited training at our clients' academy.
12. Various additional company benefits, including discount gym memberships, RAC membership discount, CBS car scheme, eye test/optical equipment contributions, and a retail shopper portal, which provides discounts to a huge range of retail outlets.
13. Fantastic career development prospects with an industry-leading premium brand and a nationwide company operating for over 40 years that is recognised as a "Best Place to Work" by Glassdoor.
14. Working hours are Monday to Friday 8:00am-6:00pm with an hour for lunch, with 1 in 4 Saturday mornings 8:00am-1:00pm paid additionally at the standard rate.
If you are interested in hearing more about this Service Advisor job in the Cardiff area, please contact Harry Woodcock at Perfect Placement Today.
Perfect Placement are specialists in Automotive Recruitment. So if you are looking for a New Job in the Motor Trade, be sure to contact our team today.