40 hours per week5 working days out of 7 including weekends Varied shifts starting from 05:45 through to 22:15, weekends from 05:45 - 21:15£12.71 per hourFree Car parkingJob Description:We are looking for a confident and motivated Front of House Supervisor to join our team at Merville Barracks, Colchester, CO2 7UT.This is a hands-on leadership role where you'll play a key part in delivering service excellence, supporting your team, and ensuring the smooth day-to-day operation of the catering and retail offer.As Front of House Team Leader, you will lead by example, ensuring outstanding customer service while maintaining the highest standards of food safety, cleanliness, and compliance.You'll support your line manager in driving performance, developing your team, and delivering a first-class service to customers and clients.What you'll do:Deliver exceptional service excellence and customer care at all timesSupervise, motivate, train and develop the front of house teamMonitor standards, ensuring compliance with company policies, procedures and legislationAssist your line manager in driving sales, efficiencies and key business KPIsWork collaboratively across all units and departments to ensure contract deliveryDeputise for the Deputy Centre Manager when requiredManage staffing, including shift allocation, task delegation and trainingAct as the first point of contact for customer queries and complaints, resolving issues professionallyEnsure all areas are clean, safe and maintained to service standardsManage stock rotation, markdowns, ordering and delivery checks in line with policyEnsure accurate use of Kronos and effective staffing recordsChampion allergen awareness and a Zero Harm mindsetConduct performance reviews and development plans for direct reportsLead team briefs, huddles and meetings as requiredMaintain excellent client and customer relationshipsReport near misses, accidents and faulty equipment promptlyOversee shifts and make operational decisions to ensure service continuityContinue to develop your own skills and complete required trainingWhat you bring:Previous experience in a catering or hospitality operational roleStrong leadership skills with the ability to work on your own initiativeAbility to work effectively within a team environmentDesirable:Previous experience supervising or leading a teamWorking knowledge of MS Office (Word, Excel, Outlook)Strong problem-solving skills with an analytical and innovative approachFood Safety Level 3 qualificationWhat we offer:Fully funded apprenticeship qualificationsCareer development opportunities within SodexoA friendly and supportive work environmentWellbeing Support – Unlimited online resources, a free health app with 24/7 virtual GP, and an Employee Assistance Programme.Financial Benefits – Discounts for you and your family, salary finance support, retirement plan, and a death-in-service benefit.Career Growth – Apprenticeships, learning tools, and development opportunities.Work Perks – Cycle to Work Scheme, volunteering opportunities, flexible work, full training, and a protective uniform.Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications