Role Overview
We are seeking a proactive and detail-oriented IT Support Assistant to join a Leading Insurers London based IT team. This role is responsible for providing first- and second-line technical support, maintaining IT infrastructure, and supporting business-critical systems. The ideal candidate will have a strong technical foundation, excellent communication skills, and a willingness to learn and grow within a dynamic environment.
Key Responsibilities
Network Administration
* Configure, install, and maintain network hardware, including laptops, printers, and related equipment
* Support implementation of network security access controls and protocols
* Manage VoIP, VDI, and WiFi solutions, including user onboarding, troubleshooting, and offboarding
User Support & Management
* Provide Level 1 and Level 2 technical support to end-users
* Manage and resolve IT issues via the Jira ticketing system, ensuring timely updates and resolutions
* Prepare and maintain user access reports
* Deliver monthly status updates on support activities to the IT Manager
Daily Operations & System Maintenance
* Act as a primary administrator for the Jira platform
* Configure and maintain Jira workflows, settings, and system configurations
* Evaluate, prioritise, and manage incoming tickets and technical requirements
Operational Resilience
* Support the Operations Manager in identifying critical business services and dependencies
* Assist in conducting business impact analyses and defining impact tolerances
* Coordinate resilience testing and scenario analysis across departments
* Contribute to the review and improvement of business continuity plans
Additional Responsibilities
* Record IT and administrative expenses in the expense management system
* Assist in responding to, preparing and reporting on requests related to our Group
Skills & Experience
Essential
* Degree in Computer Science, Information Technology, or a related field
* Strong interest in IT support and infrastructure (prior insurance industry experience not required)
* Excellent problem-solving skills and a proactive approach to learning
* Strong written communication skills in English
* Ability to communicate in Mandarin both written and spoken
* Ability to manage multiple tasks and prioritise effectively in a fast-paced environment