About the Venue:
We connect with up to 23,500 fans per show, Co-op Live continues to attract world-class talent and events, drawing comparisons to and surpassing the world's greatest live entertainment venues in show programming, sound, fan experience, premium hospitality, food and beverage, and more. The UK's largest live entertainment arena is driven by a dedicated team of music and live event lovers, passionate about offering every visitor, fan, artist, and partner an unrivalled experience, before, during and after every event, as well as giving back to our local community and our planet. Partnership is at our heart, with Co-op Live excelling through meaningful alliances with the likes of naming rights partner Co-op, united by a joint vision to be the very best. The first venue in the UK for owners and operators Oak View Group (OVG), Co-op Live spearheads expansion into Europe and rest of world, a jewel in the crown of a globally renowned portfolio.
Role Purpose:
We're building a team of Casual Ticketing Assistants to help us deliver unforgettable experiences.
If you're passionate about live entertainment, love helping people, and want to be part of something truly special, this is your chance to join the crew
Responsibilities:
In this role, you'll be supporting ticketing onsales for the hottest events while acting as the friendly first point of contact in the Box Office on event days. You'll help fans with ticket queries, reprints, reallocations, and app troubleshooting, as well as process bookings for accessible seating to ensure inclusivity for all. Alongside this, you'll respond to enquiries via email with accuracy and positivity, while working closely with Venue Management, Marketing, and Front of House teams to anticipate fan needs. With full training provided, you'll quickly become a go-to expert on our systems, venue layouts, and events.
If you love live entertainment, thrive in buzzing atmospheres, and want to be part of creating the ultimate fan experience, this role is for you
Salary: £12.60ph
Please note this role is offered on a variable shift pattern, supporting our events, therefore weekend and late evenings are required.
Knowledge, Skills and Experience:
What we're looking for:
* A passion for delivering exceptional customer service.
* Computer literate (Microsoft packages and similar).
* Strong communication & interpersonal skills.
* Detail-focused, organised, and able to multitask
* A positive team player who thrives in a buzzing, high-energy environment.
Bonus points if you have:
* Experience in a ticket office or customer service environment.
* Knowledge of ticketing systems/software.
Why join us?
At Co-op Live, our vision is to be the UK's best music venue – for fans, for artists, for everyone. We believe that inclusivity drives creativity and innovation, and we're committed to building a workplace that celebrates diversity.
If you're ready to make a positive impact in live entertainment and help deliver unforgettable experiences for fans, we'd love to hear from you.
Our Inclusion Commitments
Our venue is for the fans, the artists, everyone Attracting a diverse workforce which reflects our local community is what will make our venue the best music venue in the UK
We understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. We are committed to creating a great place to work amplifying voices from all different backgrounds. There is something for everyone at Co-op Live, come and get involved.
If you do require any additional support or reasonable adjustments to support your application, please let us know and we will work with you to ensure you have everything you need. We will consider applications from all candidates who are able to demonstrate the required skills necessary to fulfil the role.
Employee Screening and Eligibility to Work:
We recognise the importance of safeguarding, dependent on role you may be required to undertake a Disclosure and Barring Service Check, details of which will be shared with you at interview.
If successful in your application, you will be required to provide eligibility to work evidence in line with the 'Eligibility to Work in the UK' requirements.