Overview
Location: The Well, 46 East Green, Bishop Auckland, Co. Durham, DL14 9HJ
Responsible to: Bethany Burrage (Senior Pastor)
Vision: To declare and demonstrate the Kingdom of God in our community.
Mission Statement: As people who love Jesus, we aim to welcome, serve and value all who come into The Well.
Role Purpose
The Café & Food Bank Manager will lead The Well as a welcoming, Christ-centred community space. The role ensures effective day-to-day operations, builds a strong volunteer team, and ensures that the Well fulfils its purpose of being a bridge from the Church into the community.
Occupational Requirement
This role carries a genuine occupational requirement under Schedule 9 of the Equalities Act 2010, for the post-holder to be acommitted Christian, involved in a local church, able to uphold and contribute to the Christian ethos, vision, and mission of The Well.
Responsibilities
1. Operations & Service Delivery
* Manage the team leaders, who oversee daily running of the Well Café and Food Bank
* Ensure a warm, inclusive, and well-organised environment.
* Respond to enquiries and manage operational issues and emergencies.
* Ensure equipment is maintained, and property maintenance issues are communicated to trustees.
* Ensure regular cleaning rotas are followed.
* Manage purchasing of food, supplies, equipment and utilities.
* Recruit, train, and support volunteers, plan rotas and conduct appraisals.
* Communicate to, and meet regularly with team leaders, chairing the Team Leader Meetings.
* Encourage Team leaders to pray at the start of the day with their teams.
* Report progress to Church leadership/trustees, and attend meetings when requested.
3. Community Engagement & Partnerships
* Promote The Well through social media and in-house communication.
* Build relationships with local organisations and partners.
* Promote wellbeing and support pathways for clients.
* Manage bookings and community use of the space.
4. Finance, Income & Reporting
* Monitor Well budget and financial performance.
* Set pricing, track sales, and report progress to leadership team/trustees.
5. Administration, Compliance & Systems
* Maintain effective admin systems, records, and point of sale system.
* Implement and uphold policies includingsafeguarding, health & safety, food hygiene & safety, and data protection.
* Ensure safe food handling, storage, and preparation practices are consistently followed.
* Maintain risk assessments and a safe environment.
Person Specification
* Committed Christian, active in a local church.
* Strong organisational, leadership, communication, admin, and interpersonal skills.
* Able to manage a varied workload independently.
* Passion for community service and supporting those in need.
* Able to use Microsoft Office.
* Experience in working with volunteers.
* Knowledge of safeguarding andfood hygiene standards.
* Experience in community work, hospitality, or social enterprise.
Key Attributes
* Warm, welcoming, and hospitable, compassionate and people-focused.
* Practical, proactive, and resilient.
* Strong sense of ownership and accountability.
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