Job Description
Overall Purpose of the Role:
* Maintain the current IT Network infrastructure:
o WAN
o LAN
o Wireless LAN
o VoIP / PSTN connectivity
o Perimeter security and remote access
o Load balancing
o Datacentre
* Contribute to the development of the existing network and suggest ways of improving existing technology, processes and documentation.
* Travel to sites in the UK and Ireland to perform reactive and preventative maintenance as required or directed.
* Work with other teams to ensure resolution of incidents / problems, always putting the customer first.
* Work within project teams to help design, implement and operate IT projects.
* Mentor and support junior members within the team.
Main Activities and Responsibilities:
* Design and implementation of network-based IT solutions.
* Provisioning and management of Yodel’s datacentres.
* Installation and maintenance of branch office infrastructure.
* Definition of project work, including documentation and reported of project status.
* Installation, upkeep and maintenance of network cabinets and cabling.
* Configuration changes on networking equipment working within existing change processes.
* Independent pro-active monitoring and management of the network to identify and resolve potential issues as they arise.
* Independent resolution or escalation of all faults, liaising with third parties where necessary.
* To answer and resolve any support requests escalated to third-line level.
* Ensuring backups of all networking equipment.
* Liaising with suppliers and partners in the definition of projects, costing and delivery.
* Work under broad direction, capable of working without supervision. May, however, supervise the work of others.
* Inform technical stakeholders or project teams of any changes to systems or processes.
* Work across teams including Service Management, Technical Project Delivery and Solution Design ensuring excellent customer service and communication.
* Liaise with third party suppliers for solution implementation and ongoing support.
* Provide advice, support and technical expertise to own and other project teams and end users.
* Research and understand new and emerging technologies and make suggestions as to how these can be used to meet business goals.
* Liaise regularly with the Solution Design team to understand their work and the implementation pipeline.
* Proactively transition work from other teams, including Solution Design, into the Network Team.
* Provide excellent customer service to internal and external customers, including timely, professional communication.
* Resolve any incidents and requests in line within agreed service-level limits.
* Be patient, polite and approachable in all interactions with customers.
Qualifications
* Takes a structured and effective approach to own work and demonstrates leadership potential.
* Can communicate effectively, both orally and in writing, with clients, customers, colleagues and subordinates.
* Shows a calm, disciplined and analytical approach to problem solving.
* Consistently produces work of a high standard.
* Consistently meets deadlines.
* Ensures that adequate documentation is produced, distributed and maintained.
* Identifies problems and escalates appropriately.
* Provides advice, guidance and assistance to less experienced colleagues as required.
* Takes an active part in meetings with clients/users/development staff during system investigations and throughout subsequent development work.
* Capable of working with minimal supervision.
Techncal Experience:
GENERAL
* Extensive knowledge and experience of Microsoft Office tools such as Visio and Excel.
* Experience in integrating of SaaS, PaaS and IaaS solutions into an on-premise datacentre.
* Experience with document management and control with Microsoft Sharepoint.
* Awareness of Microsoft/Amazon/Google cloud technologies.
WAN
* Extensive demonstrable knowledge of routing protocols OSPF/BGP/EIGRP/OMP.
* Experience of troubleshooting and operating a multi-VRF MPLS-based WAN.
* Experience of troubleshooting and operating a Fortinet SD-WAN.
* Experience of troubleshooting and operating a public-facing hosting platforms and associated protocols, e.g. HTTP.
* Experience of implementing SNAT, DNAT and Twice-NAT.
* Experience of different WAN connectivity (Leased Line, xDSL, EFM, FTTC, Fibre, Wireless & LTE.)
Datacentre
* Extensive experience of datacentre cabling types, standards and conventions including ability to implement and maintain, conforming to best practise and company standards.
* Experience of operating and troubleshooting Cisco Application Centre Infrastructure (ACI) and Nexus 9000 series switches.
* Experience of orchestration and automation tools, e.g. Ansible, Jenkins, and their uses in Network Management.
* Knowledge of common scripting languages, e.g. Python.
LAN
* Extensive experience of DHCP and DNS.
* Experience of implementing, troubleshooting and operating Cisco Catalyst, Meraki and Nexus switches.
* Demonstrable understanding of network practises, including design and topology.
* Understanding of 802.1x, Windows-based PKI and x.509 certificates.
* Understanding of LAN Connectivity (Cat5/6, Multi-mode OM1, 2 & 3 fibre, single mode fibre & wireless bridging.)
* Knowledge of APC UPS and ATS devices.
WLAN
* Experience of managing and troubleshooting Fortinet wireless access points.
* Experience of configuring and troubleshooting policies within Cisco Identity Services Engine.
* Demonstrable understanding of general EM radio and communications, e.g. frequency bands, WiFi channels, antenna types.
* Demonstrable knowledge of EAP-TLS.
VOIP
* Experience of troubleshooting and operating Cisco Unified Communications Manager and Cisco Unity Connection 12.5.
* Experience of configuring and operating PSTN breakout via SIP trunking.
* Experience of operating Audiocodes Mediant SBC (or similar) devices, e.g. SIP headers, debugging.
* Awareness of VMWare ESXi and vCenter.
* Awareness of Cisco UCS C Series hardware platform.
* Awareness of Microsoft Teams voice services.
Security and Remote Access
* Experience in implementation, configuration and troubleshooting of Cisco ASA, Cisco Firepower, Palo Alto and Fortinet firewalls.
* Extensive experience of IPsec site-to-site VPN.
* Extensive experience of Cisco AnyConnect SSL VPN.
* Knowledge and experience of security best practises, attack vectors and countermeasures.
Load Balancing
* Experience of configuring and troubleshooting F5 Big IP LTM Load balancers.
* Experience of load balancing setups, algorithms and session persistence.
Monitoring
* Knowledge of Nagios Core.
* Good arithmetic skills essential.
* Cisco CCNP or similar desirable.
* Cisco CCNA or CCNP Security desirable.
* Cisco CCNA or CCNP Collaboration (Voice) desirable.
Additional Information
Why Join InPost?
* The option to work from the office or 100% remotely
* Opportunity to work in a diverse, international and cross-functional environment, along with leading experts.
* Fulfilling careers with a range of benefits for employees and invests in providing training opportunities for their development.
* Involvement in technology monitoring and choices
* Your impact will be visible instantly and you will be making a difference in our users lives
* Field based role with hybrid working available.
* Permanent office to be at Skyways House, Liverpool.
* Regular travel to sites across the UK as required or directed (up to two site visits per week)
* 40 working hours per week, Mon-Fri.
* Occasional out of hours working as required or directed.
* Paid, on-call on rota system.