Role overview:
We are seeking a skilled Assistant Manager with strong leadership and communication abilities to guide their team towards achieving sales and KPI targets while providing excellent service.
Responsibilities:
* Support the Store Manager in effectively running all store operations to meet or exceed sales and KPI targets. Set clear sales goals, track performance, and evolve processes to ensure continuous store growth.
* Create a positive team culture through recruiting, training, and developing staff. Build a motivated, high-performing team to increase store success.
* Analyze sales data and financial reports to make informed decisions alongside the Store Manager, identifying and responding to operational and commercial opportunities.
* Act as the point of contact for colleagues in the manager’s absence.
* Provide excellent customer service, addressing inquiries and resolving complaints professionally.
* Assist in managing daily operations, including opening and closing procedures.
* Support cash management tasks, such as processing transactions and reconciling tills.
* Participate in hiring, onboarding, and training new employees.
* Provide feedback and coaching to colleagues to improve performance.
* Support the Store Manager in maintaining colleague schedules for proper coverage and productivity.
Role objectives and KPIs:
* Contribute to achieving or surpassing the store’s monthly sales target.
* Drive all additional KPIs including Units, Conversion, ATV, UPT.
* Achieve upselling and cross-selling targets.
* Maintain a high Net Promoter Score.
* Ensure stock accuracy during store audits.
* Ensure all new colleagues complete mandatory training.
* Ensure employee satisfaction scores or engagement survey results meet or exceed company benchmarks.
* Assist in keeping operational costs within the budget.
Skills and Experience:
* Previous supervisory or management experience in a fast-paced retail or customer-facing environment.
* Passionate about retail with a good understanding of current trends and competitors.
* Experience in coaching and developing individuals.
* Strong communication skills.
* Proven track record of achieving and exceeding sales targets and KPIs.
* Experience in analyzing KPI data for commercial decision-making.
* Keen eye for detail and commerciality. Visual merchandising experience is advantageous.
* Ability to promote JD Group values to stakeholders.
Benefits:
* Quarterly discretionary bonus schemes.
* Company discount of 30% on a wide range of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
* Exclusive deals and discounts through our benefits platform (TELUS Health).
* Access to digital health and well-being services.
* Health cash plans.
* Internal development courses for personal and professional growth.
* Opportunities for apprenticeships and accredited qualifications.
* Company Sick Pay scheme.
* Discounted gym memberships at JD Gyms.
* Life assurance.
* Access to colleague networks and support initiatives.
* Opportunities to volunteer and contribute to JD Foundation.
* Employer engagement forums for positive change.
* Incremental holiday allowance.
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