Area Manager - Retail at DCK Group
DCK is one of the world's leading fashion jewellery companies, working with many well-known retailers and high street fashion brands. Our hosts include River Island, M&S, Matalan, Tesco and many more.
Locations: Doncaster, Pudsey, Leeds City Centre, Ellesmere Port, Handforth Dean, Manchester Trafford Centre, Manchester, Liverpool, Warrington, Sheffield Meadowhall, Preston, Bangor NW.
Permanent, full-time position. Monday – Friday, 7 hours per day. Requires a full driving licence and access to a vehicle, as you will travel between multiple stores within the area.
Responsibilities
* Drive sales through consistently high visual merchandising & operational standards.
* Develop & maintain a highly capable team – providing induction, coaching & support to ensure the Team Leaders are set up to succeed.
* Act as first line support to the Operations Team, delivering process efficiencies & business improvement opportunities.
* Directly line manage a group of Team Leaders, coaching them to achieve process efficiency & high-quality standards in the field.
* Monitor in‑store standards, sharing best practice amongst the TLs and raising the bar on area performance.
* Manage escalated host concerns around quality & standards, resolving these within agreed parameters.
* Proactively identify TL performance improvement opportunities – providing coaching & escalating as required.
* Hold responsibility for induction – ensuring all new TLs receive a warm welcome into the business & are supported throughout their probation period, providing meaningful feedback & targets for improvement where required.
* Embed an effective buddy system so that any new TL starters or periods of TL absence are not reflected in adverse zone performance or poor feedback from hosts.
* Recognize & celebrate great performance.
* Work with other Area Managers & under the direction of Central Support Teams to identify trends in learning & development gaps & elevate where necessary.
* Suggest opportunities to drive improvement & efficiency and be actively involved in any improvement work or project.
* Support the BOMS with delivering field communication, launches and initiatives and obtain meaningful feedback.
* Work as first line support with the Operations team to embed new ways of working, identifying areas for process & quality improvements & shaping action plans.
* Work under the direction of the Operations Manager to shape & deliver communication & training.
Requirements
* Expert in field operations, achieving high standards in their current role.
* Supervisory experience.
* Strong communication skills – confident with delivering training.
* Able to use own initiative to plan their time.
* Competent with technology.
* Confident & positive with good interpersonal skills.
* Proven work experience in retail.
* Fashion trend aware.
Please send an updated CV to be considered.
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