Job Description
Head of Customer Care
This is an amazing career opportunity for a renowned automotive market leader with an unrivaled reputation.
* £70k-£75k basic salary
You'll play a strategic role leading the customer aftercare team and your key goal will be improving customer experience and retention.
Your key responsibilities:
* Managing high-stake issues with car dealerships and end users (e.g. supply chain breakdowns, fleet management issues, vehicle malfunctions)
* Driving cost reduction across customer care processes
* Working closely with lenders and commercial decision-makers
* Leading, inspiring and motivating a team of 30 and delegating effectively
What you'll bring to the team:
(To respect your time, please only apply if you have this experience)
* Deep knowledge of automotive industry and car dealerships
* Experience high up in a big car dealership / car supermarket environment
* Ability to lead and inspire teams of 20+ people
* Strong commercial knowledge within automotive complaints and cost saving
* Confident in reporting results back to the business
How the role will benefit your career:
1. High-...