Overview
Make a Difference – Join Our Leidos TRICARE Team at Alconbury, UK! Leidos is accepting applications for a TRICARE Beneficiary Services Representative (BSR), an essential role in supporting active-duty military members and their families. This requisition is for future openings. Qualified applicants will be contacted and added to a pipeline for future vacancies.
Responsibilities
* Verify Benefits & Enrollment: Process enrollments, disenrollments, portability transfers, and more via systems like Defense Online Enrollment System (DOES) and MHS Genesis.
* Primary Care Manager (PCM) Changes: Follow Military Treatment Facility (MTF) guidelines to make individual and batch PCM updates.
* Education & Customer Service: Offer guidance on TRICARE resources, benefits, enrollment, and claims, assisting beneficiaries both in person and over the phone.
* Claims Assistance: Provide basic claims status updates and support.
* Conduct Briefings: Lead informational sessions for events such as in/out processing, maternity, and pre-separation/retirement.
* Data Management: Collect and record daily activities and Other Health Insurance (OHI) info into applicable systems.
* Assess & Escalate Issues: Evaluate the level of assistance needed and refer or escalate complex issues as needed for proper resolution.
* Compliance & Confidentiality: Comply with HIPAA regulations, maintain confidentiality and proper handling of Protected Health Information (PHI), and complete Leidos and other training courses on time.
* Collaborate & Support: Assist with remote support, train new team members, and perform other duties as assigned.
Basic Qualifications
* High School diploma or GED, or equivalent years of experience
* U.S. Citizenship
* SOFA/Command-Sponsored status as a dependent of an Active-Duty Service Member, DoD employee, or U.S. Contractor supporting the DoD
* Eligible to obtain and maintain ADP IT III clearance (Non-Sensitive Position, Tier 1)
* 3+ years of customer service experience
Essential Skills
* Fluent in English with strong written and oral communication
* Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
* Effective at delivering presentations
* Ability to tactfully communicate with others, both in person and on the phone
* Self-starter, able to work independently and with minimal supervision
* Strong organizational, time management, and multitasking abilities
* High attention to detail
Preferred Qualifications
* Familiarity with TRICARE Overseas Program, Defense Enrollment Eligibility Reporting System (DEERS), DOES, and MHS Genesis
* Work background in U.S. military healthcare delivery system or civilian managed care, medical or clinical environment, MHS Genesis or civilian healthcare systems
Salary and Benefits
The annual salary for this position is $32,000. The program is not able to negotiate that amount. With a position in the UK, you are eligible for an annual foreign service premium of $3,000.
Pay Range: $31,850.00 - $49,000.00. The Leidos pay range is a general guideline and not a guarantee of compensation. Factors in offers include responsibilities, education, experience, knowledge, skills, abilities, internal equity, market data, applicable agreements, or other laws.
About Leidos
Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.
Compliance and Equal Opportunity
Pay and benefits are fundamental to any career decision. Leidos is committed to non-discrimination and will consider qualified applicants without regard to sex, race, ethnicity, age, national origin, religion, disability, pregnancy, marital status, or other protected status. Leidos will also consider qualified applicants with criminal histories consistent with applicable laws.
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