We’re hiring: Business Technology & Data Support Analyst
Chippenham | Hybrid (2 days onsite)
Alliance Business Technology & Data Team
Are you an IT support professional who enjoys solving real business problems, working with enterprise systems, and making technology work better for users?
At Alliance, we’re looking for a Business Technology & Data Support Analyst to join our Business Technology & Data team. This role is perfect for someone who thrives in 2nd line support, enjoys working across data and business systems, and values operational excellence over pure development.
What you’ll be doing
You’ll act as the vital link between 1st line support, technical teams, vendors and business users, ensuring our core systems remain stable, accurate and well-supported.
Your time will typically be split as follows:
* 60% troubleshooting and resolving tickets
* 20% building and improving our documented knowledge base
* 20% stakeholder engagement and relationship management
What you will be responsible for:
* Providing 2nd line support across core business and ERP systems
* Investigating incidents related to data integrity, workflows, integrations and access
* Performing data corrections, reconciliations and bulk updates
* Escalating and tracking defects with 3rd line teams and vendors
* Monitoring system integrations and resolving failures
* Supporting and improving use of the IT service management platform
* Creating and maintaining support documentation and knowledge articles
* Identifying recurring issues and driving continuous improvement
* Building strong relationships with business teams to support system adoption
* Assisting with small change requests, testing fixes and minor enhancements
What we’re looking for
You don’t need to know everything on day one - curiosity, adaptability and a strong support mindset are just as important.
Experience & skills:
* Hands-on experience supporting ERP or enterprise business systems (e.g. Microsoft Dynamics 365 F&O)
* Understanding of core business processes (finance, sales, inventory, HR, etc.)
* Experience with incident management and service request tools
* Exposure to data analysis, reconciliation and data quality management
* Familiarity with ITIL principles and ticketing platforms (e.g. FreshService)
* Exposure to platforms such as D365, Concur, Bynder, Prophix, HighQ, Microsoft Fabric (or similar) is a bonus
Soft skills that matter here:
* Confident communicator who can explain technical issues to non-technical users
* Strong problem solver with an analytical, improvement-focused mindset
* Comfortable working with stakeholders at all levels
* Collaborative team player who enjoys shared ownership of outcomes
* Well organised, proactive, and able to juggle a varied workload
Why join Alliance?
* A role focused on support quality, data accuracy and continuous improvement
* Exposure to a broad technology ecosystem across the business
* Supportive team culture with real opportunities to learn and grow
* Hybrid working with a strong on-site and remote balance
* Great benefits including a competitive salary, up to 25% bonus potential, up to 10% employer pension contribution, BUPA, Life Assurance, Cycle and Electric car schemes, etc
* Work life balance - 25 days holiday, plus celebration and volunteering days, and option to buy an additional 10 holiday days!!