IT Support Specialist, UK (Contract Position)
Location – London & Reading
We bring together the power of marketing research, technology, and AI to help brands maximize the impact of their advertising and unlock the power of long-term brand Fandom.
Trusted by the Biggest Brands
With a team of over 600 researchers, technologists, and data scientists, along with a powerful portfolio of advertising and brand research solutions, MarketCast has established itself as a Top 10 global marketing research provider. In fact, more than 80% of the top advertising spenders in the U.S. are MarketCast clients. Our marketing research helps them find the right audiences to target, craft ad creative that resonates, and build long-term brand Fandom and customer loyalty
Powered by People, AI and Data
MarketCast believes AI should amplify, not replace, the consumer’s voice in marketing research. By integrating AI models throughout our research process and organization, we’re transforming how researchers work and how research gets done.
All this is supported by our groundbreaking Research Platform, which brings together our AI models, data science, and technology to accelerate the design, delivery, and analysis of our research and the creation of our insight
Role Description:
User Support:
* Provide timely and effective technical support to end-users via ticketing tool, chat or in-person.
* Diagnose and resolve hardware, software, and network issues to ensure minimal downtime.
* Assist users with technology-related questions and concerns.
* 3 Days a week in office support 2 days in Reading and 1 in London or the opposite. Mondays and Fridays are work remote.
* Some off day support when needed
Hardware and Software Maintenance:
* Install, configure, and upgrade hardware and software components.
* Perform routine maintenance and updates on systems to ensure optimal performance.
* Collaborate with vendors to resolve hardware and software issues.
* Maintain the IT asset Inventory and ensure the fulfilment is in place always.
* Liaise with vendors like Dell, Third-Party for getting the hardware issues resolved.
Network Administration:
* Assist in the configuration and maintenance of network devices.
Documentation and Training:
* Create and maintain documentation for IT processes, procedures, and issue resolution on Confluence.
* Conduct training sessions for end-users on basic IT functions and best practices.
* Handle the downstream workloads from IT Security to remediate issues.
Desired but not Essential:
* Bachelor’s degree in computer science, Information Technology, or a related field is preferred.
* ITIL V3 or ITIL V4.
It’ll be helpful if you have:
* 2-3 years of experience in IT support or a related field.
* Strong knowledge of operating systems, including Windows and macOS.
* Experience & working knowledge collaboration tools such as O365, Google Suite, Zoom, Slack, Microsoft Teams.
* Experience & working knowledge of ticket logging platforms such as Atera, Jira
* Knowledge of Azure Virtual Desktops or AWS Workspaces
* Experience with troubleshooting hardware, software, and network issues.
* Familiarity with IT security best practices.
* Excellent communication and customer service skills.
* Ability to work independently and collaboratively in a team environment.
* Desire to learn new technologies in a fast evolving environment.
Our Vision:
We are creating the most tech and data-forward research business on the planet, where primary research, AI, and big data work together to solve complex marketing, content, and product development challenges.
Our Values:
Radical Candor
Caring personally while challenging directly – offering feedback that is honest and clear, but always rooted in genuine empathy and respect for the individual.
Client Obsession
Maintaining an unwavering focus on understanding and exceeding client needs and expectations, consistently delivering value, and building lasting partnerships through proactive communication, responsiveness, and a relentless commitment to client success.
Unmatched Expertise
A level of deep, specialized knowledge and skill that exceeds industry standards, allowing delivery of innovative, tailored solutions to complex client challenges driving superior outcomes. Fostering growth for our talent and establishing a reputation for excellence.
We are social scientists, data geeks, brand junkies, and movie fanatics. We obsess on audience segments, norms, models and methodologies. This passion transforms client problems into breakthroughs and investments into impact.
At MarketCast, we don't just accept differences - we embrace it, support it, and thrive on it for the benefit of our global culture and success. MarketCast is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of age, disability, gender reassignment, marital status, pregnancy and maternity, race, religion or beliefs, sex and sexual orientation.
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.
In addition to your salary, MarketCast believes in providing a competitive total rewards package for its employees. MarketCast offers employees a holistic and wide array of benefits such as:
* Generous annual leave of 29 days, PLUS Bank Holidays
* Flexitime with core hours between 10am and 3pm
* A suite of benefits including food allowance for in office days and free movie tickets
* 2 days’ work from home, per week
* Enhanced maternity pay
* Regular social events in both of our UK locations
* Professional growth and career development including Linkedin Learning
All benefits are subject to eligibility requirements, and the terms of our official plan may be modified or amended from time to time.
GDPR & Privacy Notice:
GENERAL DATA PROTECTION REGULATION (UK GDPR) NOTICE: The organization collects and processes personal data relating to its applicants, employees and former employees to manage pre-employment and employment relationships and post-employment obligations. The organization is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations. For further information on what information we collect and how its used and protected, please contact the MarketCast UK HR Team.
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