Company Description:
The Barbour story began in 1894 in South Shields in the North East of England. Founder John Barbour began supplying oilskins and other garments to protect the growing community of sailors, fishermen and dockers. Still family owned and now fifth generation, Barbour HQ remains in South Shields. Under the leadership of Chairman Dame Margaret Barbour, Barbour has grown into a lifestyle brand sold in over 55 countries worldwide including Europe, the US and Asia offering a wardrobe of stylish functional clothing, footwear and accessories inspired by the unique values of the British countryside. The iconic Barbour Bedale and Barbour Beaufort wax jackets continue to be made by hand in the factory in South Shields. In 2020, Barbour launched Wax for Life, an overarching name for all of Barbour's wax services designed to encourage customers to extend the life of their wax garments. Wax for Life includes re-waxing and repairs (first introduced in 1921) and Barbour Re-Loved an upcycling circularity initiative. Each year over 70,000 wax garments are sent back to Barbour globally to be repaired, rewaxed or altered.
Position Overview:
We are recruiting an Administrator to join our Customer Services team on a 1-month temporary basis, starting January 2026. This role will be key to delivering agreed levels of customer service to all Barbour consumers, using excellent communication skills (telephone and email) and strong IT literacy to ensure clear, concise and relevant information is communicated. The successful candidate will conduct outbound phone calls and emails, assisting customers.
Essential Duties and Responsibilities:
* To assist in the Administrative activities required to run the office efficiently ensuring maintenance of office documents.
* Maintain accurate records of all communications with consumers and customers.
* Prepare quotations within specified timescales relating to garments returned for servicing taking action as required.
* Manage email correspondence, including sending reminder and follow-up emails.
* Generate return shipping labels as required.
* Manage and resolve delivery queries and discrepancies.
* Able to build rapport with Barbour customers considering business relationships and SLA's agreed between Barbour and customers. The ability to work to agreed SLA's and striving to exceed these, where possible.
* Apply high attention to detail to order management of various channels including ecommerce orders and dropship orders.
* Ideally have a proven track record spent within a customer service environment working with a team of staff.
Skills and Experience:
* Excellent customer service skills
* Excellent written communication skills
* Excellent communication skills with the ability to deal with and resolve customer complaints
* High attention to detail
* Ability to work to and deliver to tight deadlines availability requests and product quality.
Additional information:
* You will be contracted to 37.5 hours per week, working 5 shifts per week. Shifts generally fall Monday – Friday 9am – 5pm.
* This role will be temporary until end of January 2026.
* This role will be based at our Bedesway Distribution Centre, located in South Shields.
Benefits:
* Discretionary Company bonus scheme
* Staff Discount
* Staff Shop
* Healthcare Cash Plan
* 25 days holiday as standard increasing with length of service plus bank holidays (prorata'd to contract length)
* Access to training and development activities to support your career development
* Free onsite parking
* Subsidised canteen
* Operate hybrid & flexible working
* Wellbeing support
* Refer a friend bonus scheme
Note: In the event that a sufficient volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.