JOB TITLE – Guest Services Associate - Nights DEPARTMENT – Front Office CONTRACT TYPE – Permanent RATE OF PAY – £12.27 per hour, plus amazing benefits HOURS – 32 hours per week, over 4 nights LOCATION – Milford Haven, SA73 3AA ID – Req5622 OVERVIEW - Join the ‘Greatest Story in Hospitality’ by becoming one of our ‘Hospitality Heroes’ as a Guest Services Associate based at our harbourside Ty Hotel Milford Waterfront - just one of the fantastic opportunities we offer from ‘Manor to Marina’. OUR IDEAL HERO WILL HAVE - * A calm, efficient, and professional demeanour, ensuring guests feel valued from arrival to departure * A passion for delivering outstanding guest service, creating memorable experiences every time * Exceptional multitasking skills, handling front desk duties seamlessly while keeping a positive attitude * The ability to thrive in a fast-paced, guest-focused environment IMPLEMENTING OUR ‘YES, WE CAN’ PHILOSOPHY, YOU WILL - * Welcome guests with warmth and professionalism, ensuring a smooth check-in and check-out process * Handle individual and group arrivals efficiently using hotel systems * Maintain in-depth knowledge of The Celtic Collection and its services to assist guests with queries and recommendations * Provide a memorable first and last impression, ensuring every guest enjoys a five-star experience BE RECOGNISED AND REWARDED - As one of our ‘Hospitality Heroes’ you will receive a host of Company benefits such as - * Access to career development training from day one * Discounts on food & beverage and hotel stays * Discounted leisure membership * Free GP virtual appointment service * 24/7 wellbeing helpline * NEST pension scheme * Social Club * Staff appreciation events * Monthly and end-of-year awards GROW WITH US - As a Celtic Collection employee, you will be able to say – * I am equipped, trained, and supported to do THE BEST JOB I CAN * I am PROUD to be part of The Celtic Collection and would RECOMMEND IT TO OTHERS * I work in an INCLUSIVE, FRIENDLY, POSITIVE and CONSTRUCTIVE environment * I am encouraged to LEARN, GROW and DEVELOP and to try new things in my role * I am THANKED and RECOGNISED for the work I do, and my VIEWS and IDEAS ARE VALUED * I am CRYSTAL CLEAR ABOUT OUR AMBITION, and I CAN CONTRIBUTE TO IT EVERY DAY RECRUITMENT INFO - In the event we receive a high number of applications, we reserve the right to close this campaign early. In line with the requirements of the Asylum and Immigration Act of 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process. The Celtic Collection is an equal opportunities employer and welcomes interest from applicants of all ages.