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Job mode: Hybrid – 2 days work from office
Location: Hatfield
Experience: 13 years
Employment Type: Contractual
Salary budget: £34/hr inside IR35
Job Summary
We are seeking a skilled and experienced professional to join our team and contribute to several key Salesforce initiatives. The ideal candidate will have a strong background in Salesforce Marketing Automation Cloud, Einstein/AgentForce AI, and Service Cloud. This role requires a commitment to staying current with Salesforce developments and the ability to dedicate significant time to each project as needed.
Key Responsibilities
Salesforce Marketing Automation Cloud
* Support the implementation of Marketing Automation Cloud from an architectural perspective, producing High Level Architecture documentation and adhering to Computacenter Architecture Principles.
* Ensure the interoperability of Marketing Automation Cloud with our existing implementation of Salesforce Sales Cloud (CRM).
* Provide basic support and guidance for existing implementations.
SF Customer Enablement Strategy
* Define and drive the architecture behind our Customer Engagement Strategy, utilising knowledge of Salesforce Service Cloud and Genesys.
* Propose relevant Proof of Concept/Proof of Value initiatives to help underpin the strategy and improve ways of working.
* Identify opportunities for automation to improve internal and external user experience.
SF AI Foundations
* Stay updated with current and future AI developments at Salesforce.
* Collaborate with team members to leverage Agentforce/MS Copilot capabilities where there is established value for Computacenter.
* Support the integration of AI tools into our platform.
Required Skills & Experience
* Proven experience with Salesforce Marketing Automation Cloud and its integration with Salesforce Sales Cloud.
* Strong understanding of AI developments and their application within Salesforce.
* Familiarity with Salesforce Service Cloud and Genesys.
* Ability to manage multiple projects and allocate time effectively.
* Excellent communication and collaboration skills.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Contract
Job function
* Job function
Information Technology
* Industries
Technology, Information and Media
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