We are working with a client who is looking to bring in an IT Assistant to join their IT team on a permanent basis. You will be working in a small team to support over 130 users across three sites in Buckinghamshire (Amersham, High Wycombe and Marlow) with their IT needs. In addition to this you will also be working directly with the IT Manager and Director of IT on exciting projects including the adoption of new AI systems. The ideal candidate will have a confident manner, good communication skills and some experience in an IT Support environment.
Key experience
* Ability to troubleshoot common hardware/software issues is essential.
* Good communicator and able to engage with the non-technical staff/lawyers to understand their time pressures and provide sensible solutions in a timely fashion
* Confident to be able to train small groups on the firm’s systems
* Assist with IT Director and IT Manager with additional development opportunities under supervision
* Ability to ask appropriate questions to obtain relevant information to diagnose problems and discern what level of support is needed when a problem is presented.
* Need to become an advanced administrative user in specific law software packages and possible expand this knowledge to make use of API’s to build integrations
* Help the team build PowerBi reports from a range of data sets
* Help with the firm’s adoption of AI solutions
* Ability to meet deadlines and adapt to changing schedules.
* Ability to follow instructions and to work autonomously – but also able to recognise when there is a need to ask for help.
* Rapid response and resilience – able to maintain composure and a sense of humour in the face of a heavy workload and constant interruptions.
* Induction and training of all new employees.
* Assistance with new system implementation and office moves
* Eye for continuous technological improvement
* Excellent awareness of cyber essentials accreditation
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