Location and Salary
Location: Milton Keynes
Salary: Starting from £27,422
Hybrid Working
Our current hybrid working policy requires a minimum of 60% of working time to be based in the Milton Keynes office, however flexibility is expected to meet the needs of the business and the role. This role requires working one in four Saturdays.
Hours / Contract Type
Hours / Contract Type: Full Time Permanent, 35 hours per week
Closing Date
Closing Date: 07/06/2026. We reserve the right to close the advert earlier if we receive a high volume of applications.
Position
Credit Assessment Advisor
What you’ll be doing
* Underwriting all customer types and score bands in line with defined procedures and risk policies.
* Meeting or exceeding all Underwriting Service Level Agreements to support swift customer decisions.
* Making well‑judged credit decisions that maintain acceptable bad debt levels and align with the VWFS risk appetite.
* Handling inbound calls from the retailer network professionally, offering clear guidance and decisions.
* Verifying customer identification and assessing documentation to accurately establish affordability.
* Investigating fraud referrals in line with agreed processes and controls.
* Building strong relationships with retailers, sales teams, and internal stakeholders to ensure smooth case progression.
* Resolving retailer queries promptly and in accordance with process requirements.
* Supporting the New Business Operations team with underwriting expertise when needed.
* Following key controls to safeguard the business and ensure compliance.
* Identifying opportunities for improvement and contributing to initiatives led by the New Business Leadership team.
Essential Experience & Skills
* Experience in customer service, call centre, or financial services roles.
* Previous underwriting experience, ideally within the automotive sector.
* Strong understanding of the Data Protection Act and Consumer Credit Act.
* Awareness of Vulnerable Customer requirements, Treating Customers Fairly, and FCA regulations.
* Ability to review and interpret financial and accounting information accurately.
* Confident PC user with the ability to learn new systems quickly.
* Excellent verbal and written communication skills.
* Ability to manage high workloads and meet deadlines.
* Strong focus on delivering good customer outcomes.
* Confident engaging with stakeholders across the business.
Bonus & Benefits
* Bonus: Discretionary 10% on‑target bonus based on personal and Group company performance.
* Pension: Employer contributes 9% (based on employee contribution of 3%). VWFS pays 6% if employee chooses a 2% contribution.
* Car schemes: Choice of Employee Car Ownership (ECO) for petrol/diesel and hybrid vehicles plus insurance; Company Car scheme for Battery Electric Vehicles (BEVs) plus insurance for you and a partner/eligible family member.
* Other benefits: From day one we provide income protection, life assurance (4× salary), retail discount vouchers, access to Care Concierge, a will‑writing service, cycle‑to‑work scheme and other salary‑sacrifice options.
* After probation, you will have access to private medical insurance with optional family cover, a loan car scheme for up to two cars for eligible family members, and during the annual benefit window you may purchase critical illness and dental cover.
* Professional development: LinkedIn Learning via Degreed, mentoring schemes, reciprocal partnerships and other training opportunities.
Other Information
We invest in our people and are passionate about development. We offer learning platforms and mentoring to help you advance your career. VWFS is proud to be an inclusive employer and encourages applications from a diverse range of candidates. If you need reasonable adjustments during the recruitment process, please contact our Resourcing Team. This role does not meet the UKVI’s criteria for the skilled worker sponsorship route, so we cannot accept candidates requiring sponsorship.
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