Job Overview
Field Service Engineer – Postcode BT, Permanent, Full‑time, located in Northern Ireland – GBR, United Kingdom (GB).
Responsibilities
* Reporting to the Field Service Manager, carry out servicing and repairs on Vaillant Group brand products.
* Fault finding on breakdown call‑outs and system work repairs.
* Provide customer service excellence at every opportunity.
* Work towards KPIs to support our Sales Department.
* Follow procedures and processes set by Field Service and support Field Sales initiatives.
* All activities are supported by a well‑established team of Operational Support Technicians and the training department.
Qualifications
* Hold CCN1, HTR1, CENWAT1 & LPG ACS gas certificates and preferably live locally to the area.
* Excellent customer service skills.
* High level of technical knowledge of the domestic gas range of group products with effective communication and IT skills.
* Extremely flexible and adaptable approach to exceed customer expectations.
* Highly motivated from a field engineering background, able to balance customer and stakeholder needs for customer service excellence.
* Interest in growing skills to work on emerging future technologies such as renewable and commercial products.
Benefits
* State‑of‑the‑art equipment (company van, fuel card, uniform, specialist tools, tablet, mobile phone).
* Work‑life‑balance – start and end your working day on your doorstep.
* Spare parts delivered securely and directly to you.
* Attractive remuneration package, 25 days holiday plus bank holidays and bonus opportunities.
* Generous pension scheme for greater financial security in retirement.
* Death in service benefit and optional subsidised private health care for employees’ peace of mind.
Equity & Inclusion
We promote equity and do not tolerate any form of discrimination. We value the uniqueness of each individual and encourage all people to apply. (EEO Statement)
Contact
Amanda Smith
+44 7734 985 093
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