We're looking for a part time dedicated Online Customer Service Assistant to join our small, friendly team at TreatBox – a brand built around thoughtful gifting, beautiful packaging, and making someone's day a little brighter.
This is a temporary, office-based role focused on online customer support via email and phone – with the potential to continue longer-term for the right person.
You'll be primarily handling email enquiries (approx. 90%) and occasional phone queries (approx. 10%). There is no face-to-face customer service, no retail counter work, and no responsibility for social media DMs.
Please note: This is not a sales, social media, or warehouse packing role – it is a dedicated online customer support position. However, during quieter periods, you may be asked to assist the warehouse team with packing orders.
***Applications without a cover letter will not be considered***
What the Role Involves
* Responding to customer emails with care, accuracy, and empathy – this is the core of your role.
* Handling complex issues like delayed or missing parcels and upset customers calmly and professionally.
* Supporting customers on the phone when needed – always friendly, helpful, and solutions-focused.
* Editing orders, updating addresses, and managing order-related queries with attention to detail.
* Providing general admin support – printing orders, updating spreadsheets, and assisting with office tasks.
* Helping pack orders and in the warehouse during quieter customer service times.
* Writing gift messages - Must have neat handwriting.
* Able to work well under pressure and thrive in a busy, fast-paced environment.
* Being part of casual behind-the-scenes content (e.g. popping up in Instagram Stories – no content creation required).
What We're Looking For
* Excellent written English – essential for crafting thoughtful, professional responses.
* Proven experience in online customer service is essential, particularly managing email and telephone queries.
* A calm, confident telephone manner – especially when handling complaints.
* Someone who genuinely cares about how TreatBox is perceived online and wants our customers to feel delighted.
* A proactive, positive attitude and a willingness to get involved in what's happening across the business – from new product launches to busy gifting periods.
* Organised, reliable, and self-motivated – with high standards and great attention to detail.
* A real team player who enjoys supporting others and being part of a growing, creative brand.
Hours & Availability
Working hours are between 8:00am – 4:00pm (Monday to Friday) and 8:00am – 1:00pm (Saturday). Saturday work is a required part of this role, with weekday shifts agreed based on availability and team needs.
Flexibility required during peak gifting periods (e.g. Christmas, Valentine's Day, etc.)
* Office-based – please note the warehouse can be cold during winter months.
Why Join TreatBox?
We're a small business with a big heart. Every gift box we send is carefully packed to make someone smile, and we take the same care in how we treat our team. You'll be part of a supportive workplace where your voice matters, your effort is noticed, and there's room to grow as we grow. We also enjoy the little things – birthday celebrations, great coffee, and a close-knit atmosphere.
How to Apply If this sounds like you, we'd love to hear from you. Please include a cover letter telling us a bit about yourself and why you'd be a great fit for the team. We receive lots of applications, so make yours stand out. Tell us what makes you the right person for the role
Applications without a cover note will not be considered.
Job Types: Part-time, Temporary, Temp to perm
Pay: £12.21 per hour
Benefits:
* Company events
* Company pension
* Employee discount
* Free parking
* On-site parking
Application question(s):
* Have you submitted a cover letter with your application?
* Are you available to work the hours advertised?
* Do you have previous experience in online customer service (handling emails and phone calls)?
Work Location: In person