General Manager – SaaS Business (UK, Remote)
Location: Remote (United Kingdom)
About Us:
We are working with a fast-growing SaaS company on a mission to deliver innovative solutions that drive real value for our clients. As they continue to expand across regions, we are seeking an experienced and driven General Manager to lead our UK operations and take our business to the next level.
About the Role:
As General Manager, you will play a pivotal role in shaping the strategic direction of our UK operations. You’ll be responsible for driving regional growth, leading a high-performing team, ensuring operational excellence, maintaining strong client relationships, and achieving ambitious financial targets. Reporting to senior leadership, you will operate at a strategic and operational level to ensure sustainable success.
Key Responsibilities:
Strategic Leadership:
-Shape and execute regional strategies that align with the company's overall vision.
-Identify new market opportunities and develop targeted growth plans.
-Lead sales initiatives to achieve ambitious revenue goals.
-Promote a culture focused on accountability, compliance, and high performance.
Operational Management:
-Oversee daily operations, ensuring efficiency, consistency, and service excellence.
-Drive operational improvements through best practice implementation.
-Manage regional budgets responsibly, optimising resource allocation for maximum impact.
Team Leadership:
-Build, lead, and inspire a high-performing team within a matrixed structure.
-Create an engaging, positive, and inclusive working environment.
-Support the ongoing development and career progression of all team members.
Customer Relationship Management:
-Strengthen and maintain relationships with key customers and strategic partners.
-Resolve customer challenges swiftly to ensure high levels of satisfaction and retention.
-Champion customer-centric practices across the region.
Product and Pricing Management:
-Oversee regional product offerings and pricing strategies to maximise competitiveness and profitability.
-Approve tailored pricing solutions to meet specific customer or market requirements.
-Collaborate with product and marketing teams to align regional strategies with market needs.
Financial Oversight:
-Drive financial performance, ensuring growth in revenue and profitability.
-Track, analyse, and report on regional financial and operational performance to senior leadership.
-Identify areas for improvement and implement corrective actions to close performance gaps.