I am seeking a proactive and community-focused Housing Relations Officer to join a busy Customer Services team.
You will act as a key link between the organisation, residents, and external stakeholders supporting engagement initiatives, strengthening partnerships, and ensuring residents have a strong voice in shaping services and communities.
Key Responsibilities
* Act as a main point of contact for residents, community groups, and key stakeholders
* Build and maintain strong relationships with local organisations, partners, and elected representatives
* Support and promote resident involvement, including engagement activities, scrutiny, and co-regulation
* Provide guidance and support to community groups on governance, funding, and development opportunities
* Promote community initiatives and ensure residents are informed about key services and developments
* Deliver digital inclusion initiatives, supporting residents to overcome barriers to access
* Support the delivery of community programmes, including funding initiatives and neighbourhood plans
* Monitor and evaluate engagement activities, capturing data to measure impact and outcomes
* Ensure compliance with health & safety, equality, and regulatory requirements
* Attend occasional evening and weekend meetings where required
About You
* Experience in community engagement, housing, or a similar customer-focused role
* Strong communication and relationship-building skills
* Experience working with residents, stakeholders, or community groups
* Ability to manage multiple priorities in a fast-paced environment
* Confident using IT systems and recording/reporting data
* A proactive and solutions-focused approach
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