Overview
University Hospitals of North Midlands is currently unable to provide sponsorship for this role. This is in accordance with UKVI guidelines and legislation, as these roles do not meet the skill nor salary threshold for sponsorship. If you hold a graduate visa, you may apply; however UHNM cannot offer sponsorship at the end of your graduate visa. You must also have at least six months remaining until your visa expires at the start of employment for training and operational reasons.
The post holder will be based at a UHNM site. The post holder will have a Consultant allocated to them. The post holders are required to support the Team Leader Medical Secretary in delivering a comprehensive administrative service to a specialty team. This will involve management of, and communication of, appointment and admission related information to patients and carers and/or typing correspondence as appropriate.
This role is a medical secretary role and includes all office duties, typing letters, clinic alterations, answering telephone calls, using software packages such as Microsoft, Careflow, IPortal, along with other office based duties. This is not an exhaustive list of roles and responsibilities.
Job responsibilities
Main duties of the job will involve:
* Responsibility for handling telephone and other communications with sensitivity and confidentiality
* To ensure systems are in place to deliver a high standard of communication to build and maintain good working relationships
* Effective management of waiting lists, including compliance with the Patient Access Policy to ensure that waiting time standards are achieved, taking into account clinical priority
* To be the first point of contact for queries relating to the consultant(s). The post holder will prioritise to ensure the workload is dealt with in a timely manner
* Liaise with the medical team and appointments department to arrange, cancel or alter clinical commitments to contribute to the smooth running of the department
* The post holder may be required to take minutes at department/team meetings
* Provide information, advice and guidance to patients, relatives and carers relating to appointments and/or admissions
* The post holder will be required to demonstrate new duties to new starters
* To maintain good working relationships and work as an effective team member
* The post holder will be required to process, transmit and store patient data using a computerised system, file paper data within the case record in a retrievable format
About us
University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales. All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.
Details
Date posted: 13 March 2026
Pay scheme: Agenda for change
Band: Band 3
Salary: £24,937 to £26,598 a year per annum, pro rata
Contract: Fixed term
Duration: 4 months
Working pattern: Full-time
Reference number: 205-7733017-B
Job locations: Royal Stoke Hospital, Newcastle Road, Staffs, ST4 6QG
Employer details
Employer name: University Hospitals of North Midlands NHS Trust
Address: Royal Stoke Hospital, Newcastle Road, Staffs, ST4 6QG
Employer's website: https://www.uhnm.nhs.uk
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