Service Architect
Overview - Service Architect
We are seeking an experienced Service Architect to join a dynamic team delivering innovative IT services. As a Service Architect, you will play a key role in designing and transitioning services into live operations, ensuring stability, efficiency, and value for customers.
Responsibilities - Service Architect
1. Lead the design of services for projects of varying complexity and value.
2. Develop end-to-end service designs aligned to customer needs.
3. Define SLAs, KPIs, pricing models, and underpinning contracts.
4. Carry out impact assessments and design future operating models.
5. Produce service documentation and operational support requirements.
6. Identify and manage service-related risks, exclusions, and constraints.
7. Specify early life support requirements and ensure smooth transitions.
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