Sanctuary provide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary organisations. As part of a not‑for‑profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first‑class customer service.
Compliance Planner
Hindle House - Banbury
£29,794 - £31,362 per year
We’re seeking a Compliance Planner to join our team based in Banbury. The role sits within Compliance and involves delivering high quality services and effective scheduling of the Fire Servicing and Repair team in accordance with contract specifications.
The role of Compliance Planner will include:
* Delivering high quality and consistent services in relation to the resolution of queries and complaints to ensure customer satisfaction, escalating as appropriate
* Responding positively to complaints and breakdowns in service delivery to meet customer expectations in accordance with contract and service specifications, effectively communicating progress and outcomes to the customer
* Managing relationships with internal and external customers, identifying any shortfalls in service delivery and ensuring they are dealt with appropriately
* Maintaining effective filing systems, database records and processes that enable the accurate recording and timely provision of information, ensuring they are as user friendly and accessible as possible
* Assisting in the production of quality statistical information on key performance indicators such as satisfaction levels and response times to assist managers in target setting, performance monitoring and implementing improvements
Skills and experiences:
* NVQ2 in Customer Service or Business Administration (or similar)
* Recent experience in a similar role
* Proven experience of working to deadlines and prioritising workloads in a fast‑paced environment
* Working knowledge of relevant regulations, legislation and good practice
* Excellent interpersonal and customer care skills
* Occasional travel may be required; therefore a full valid driving licence is essential
About us
We provide in‑house repairs and maintenance for a wide range of properties, as part of a not‑for‑profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
* 25 days annual leave (rising to a maximum of 30 days) plus public holidays
* A pension scheme with employer contributions from Sanctuary
* Life Assurance
* Employee Advice Service including counselling
* Cycle to Work scheme
* Voluntary health plans
* Wellbeing support and tools
* Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
* Role salary is £27,605 with an additional policy allowance of £2,189 per annum (rising to £29,058 with an additional policy allowance of £2,304 per annum after 12 months, subject to satisfactory performance)
We reserve the right, depending on application numbers, to close or extend the closing dates for positions; we would therefore recommend an early application.
Building Equality and Diversity
Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent unlawful working.
Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.
For more information or to apply, please contact propertyservices.rec@sanctuary.co.uk.
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