About the Role
M.i.A Merchandise is a technology company operating in the Print on Demand (POD) sector. We provide an ecommerce platform that integrates with online stores, enabling businesses to sell custom merchandise without holding stock.
We are seeking a Sales & Account Manager to manage inbound sales enquiries and develop long-term client relationships. This hybrid role is based in our Bristol office.
Key Responsibilities
Account Management
* Manage and grow existing client accounts
* Conduct regular performance reviews and identify growth opportunities
* Provide ongoing support and strategic guidance
Inbound Sales
* Manage the full sales cycle for inbound enquiries
* Support new clients through onboarding and product setup
* Assist with ecommerce platform integrations
Project Coordination
* Liaise with internal production and design teams
* Ensure product samples and special projects are delivered on time
* Act as the main point of contact between client and internal teams
Business Development
* Contribute to improving sales processes and CRM systems
* Support outbound prospecting when required
* Attend relevant industry events (UK and occasional international travel)
Requirements
* Experience in a client-facing role (Sales or Account Management)
* Strong communication and organisational skills
* Understanding of ecommerce platforms and digital marketplaces
* Ability to work independently and manage multiple accounts
* CRM experience beneficial
Preferred Experience
* 3+ years B2B sales experience
* 3+ years account management experience
Benefits
* Flexible working (hybrid model)
* Additional leave
* Company events
* Cycle to work scheme
* Employee discount
* Mentoring programme
* Profit sharing
* Sick pay
* Work from home options
Job Type: Full-time
Pay: £24,420.00-£55,426.98 per year
Benefits:
* Company events
* Cycle to work scheme
* Employee discount
* Employee mentoring programme
* Profit sharing
* Sick pay
* Work from home
Work Location: In person