Retail Collections Administrator
Job Summary/Purpose
The main aspect of this role is to effectively manage and recover failed Direct Debits on a daily basis to keep company debt and associated risks to a minimum.
Main Responsibilities
* Deal daily with any Direct Debit failures within the allocated area, chasing outstanding/late payments. Demonstrate commercial awareness and business aptitude in making decisions concerning failed Direct Debits.
* Manage terminal status to ensure debt risk is minimized and allocate payment receipts.
* Run debt reports to ensure all outstanding debts are up to date, and initiate legal processes where appropriate and recoverable.
* Maintain a professional manner when communicating with agents and suppliers, portraying a positive image of the company.
* Monitor regular offenders of debt, issuing letters, emails, and telephoning retailers as appropriate.
* Proactively work with retailers failing Direct Debits to reduce the number of decommissions.
* Maintain an audit trail of communication activities on PayPoint systems, associated databases, and spreadsheets, ensuring compliance with standards and data protection.
* Handle potential retailer and customer fraud on an ad-hoc basis.
* Contribute to team development and support, and pursue personal development to improve performance.
* Identify and recommend new or improved working practices to ensure success.
* Handle Retail Debt queries or legal responses on an ad-hoc basis.
Essential Attributes
* Excellent and confident telephone manner.
* Flexible, proactive, and creative approach.
* Ability to work to strict guidelines and targets, coping under pressure.
* Excellent written and verbal communication skills.
* Ability to work well as part of a team and act on own initiative.
* Proficient in IT packages such as Word, Excel, Outlook, and the Internet.
Desirable Attributes
* Strong negotiating skills.
* Previous debt collection experience.
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