Overview
The Senior Operations and Compliance Manager plays a pivotal role in the IELTS Contracts Team, responsible for managing and ensuring compliance (regulatory and contractual) of key IELTS contracts, primarily the SELT (Secure English Language Testing) contract with UKVI (Home Office). You will work closely with the Contracts Lead and senior stakeholders across the IELTS partnership, ensuring risk and compliance are appropriately escalated and communicated, and that contract management activities are delivered to the highest standards.
Responsibilities
* Ensure risk and compliance are appropriately escalated and communicated between the IELTS Contracts Team and the IELTS cross partner working groups, managing communications and reporting across multi-level groups to enable effective contract management.
* Maintain a detailed understanding of the SELT (and future HOELT) contract details, and other contracts as applicable, and work with the Contracts Lead to ensure operational and regulatory adherence across the IELTS partnership.
* Play a pivotal role in relationship management through senior stakeholder engagement and key document management (operational and contractual).
* Collaborate with cross-partner functional teams to ensure network compliance with contractual requirements, escalating to and working with senior external stakeholders to reach resolution when issues arise.
* Deputise for the Contracts Lead as required and act as deputy ISC Concession Manager as needed, carrying out essential activities and communications with stakeholders, including the IELTS Partners, the IELTS Board, the English Board, the Home Office, and DOHA.
* Implement plans for new incoming contracts, developing and rolling out cross-partner procedures and ways of working.
Profile
You are detail-oriented with a strong track record in reviewing data and producing accurate reports. Your ability to motivate individuals and influence key stakeholders enables you to build strong alliances across diverse teams. With excellent interpersonal and stakeholder management skills, you confidently engage with colleagues at all levels, both internally and externally.
Experience and Qualifications
You bring proven experience in contract management, ideally within the publishing or education sectors, and are adept at creating and maintaining operational and regulatory documentation. Your written and oral communication skills are exceptional, and you're comfortable leading meetings and delivering presentations. You thrive in fast-paced environments, working with precision and clarity. You're confident in making decisions around information categorisation, escalation, and distribution, and can assess implications and risks to provide sound recommendations.
A unique opportunity to lead compliance and operations for a globally recognised educational partnership, making a direct impact on the delivery of secure English language testing for millions of learners worldwide. We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.
Please note, this could potentially be a two-stage interview process. First-stage interviews (either 29th September, 1st October or 2nd October) will be held in person at our Cambridge office. Successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry. Cambridge University Press & Assessment is an approved UK employer for the sponsorship of eligible roles and applicants under the Skilled Worker visa route. Please refer to the gov.uk website for guidance to understand your own eligibility based on the role you are applying for.
Why join us
Joining us is your opportunity to pursue potential. You'll belong to a collaborative team that's exploring new and better ways to serve students, teachers and researchers across the globe - for the benefit of individuals, society and the world. Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it's safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics, and we believe better outcomes come through diversity of thought, background and approach. We actively seek to employ people from a wide range of communities.
Benefits
* 28 days annual leave plus bank holidays
* Private medical and Permanent Health Insurance
* Discretionary annual bonus
* Group personal pension scheme
* Life assurance up to 4 x annual salary
* Green travel schemes
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