An exciting opportunity has arisen for a Connect Customer Advisor to join our Connect 24/7 emergency monitoring and response service.
You would become part of an ambitious team delivering an invaluable service to the residents of Middlesbrough.
Connect is a Middlesbrough Council service which delivers the Community alarm services and Telecare services to people across Middlesbrough. We offer help and support to older, vulnerable, and disabled people to help them to remain safe and independent in their own home.
You will provide a high standard of person-centred care when answering the calls on the community alarm system. You will assess the service user's needs, offer support, guidance, and advice, and decide on the most appropriate action to be taken. This may include contacting the emergency services, a responder nominated, or the Connect Response Officers.
In this role, good communication skills are vital. Responding with empathy and providing reassurance to the service user are important aspects of the role.
This post works on a shift pattern, including weekends and night shifts.
This is a part-time vacancy working 36.56 hours per week.
The above post is subject to an enhanced Disclosure and Barring Service (DBS) check.
Make sure to apply quickly to maximize your chances of being considered for an interview. Read the complete job description below.
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