Claims Case Manager
Department: Claims Management
Employment Type: Permanent - Full Time
Location: Bolton
Description
Join Our Dynamic Team at Davies!
Are you ready to embark on an exciting journey where people come first? At Davies, we believe that our success is a collective achievement. Here’s why you’ll love being part of our family:
Why You'll Love It Here:
* Valued and Supported: At Davies, you're more than just an employee; you're a vital contributor. We celebrate your unique skills and perspectives, and we’re committed to your personal and professional growth.
* Perks Galore: Enjoy exclusive discounts at over 800 retailers, 25 days of vacation (plus up to 5 extra days each year!), and continuous learning opportunities to develop your skills and earn professional qualifications.
What will your day look like:
* Proactive Case Management: Take charge of your caseload and ensure we consistently meet Service Level Agreements (SLAs). Your superpower? Keeping things moving smoothly
* Customer Interactions: Handle interactions with clients and direct customers with professionalism and a touch of TCF (Treating Customers Fairly).
* Third-Party Management: Manage suppliers effectively, driving cases to settlement while balancing service, cost, and time.
* Craftsmanship: Deliver top-notch work following internal processes and guidelines. Picasso would be proud.
* Compliance: Adhere to governance, stick to the rules, and keep data secure. You’re the claim whisperer.
* Self-Development: Embrace feedback, learn, and grow with PDRs and learning courses. Your career progression is our priority.
* Team Player: Bring positive vibes, great teamwork, and contribute to a culture that feels like home.
Knowledge and Abilities:
How We Measure Success:
* SLA Performance: You’ll ace it.
* Phone Audit: Your phone skills? A+.
* Lifecycle Metrics: You’ll own them.
* Audit Compliance: No breaches here.
* PDR Forms: Completed and shining.
* Team Performance: You’re the MVP.
What We’re Looking For:
* Relevant Property Claims Experience
* Good Customer Service Skills
* Time Management Wizardry
* Interpersonal Charm
Ready to Advance Your Career?
At Davies, we’re committed to your growth. With us, you’ll have the opportunity to:
* Develop Your Skills: Access continuous learning opportunities and earn professional qualifications.
* Climb the Career Ladder: We prioritize internal promotions and provide clear pathways for career advancement.
* Expand Your Horizons: Take on new challenges and responsibilities that will help you grow both personally and professionally.
* If you're passionate about making a difference and ready to take your career to the next level, apply now and let’s create something extraordinary together!
Benefits
Career & Purpose
* Davies Innovation Lab
* Leadership training programme
* Funding for professional qualifications
* Thrive at Davies; learning opportunities
Environmental & Social
* The Davies Foundation
* Local charity funding
* Pennies To Heaven
* Employee Resource Groups
* Employee volunteering programme
Financial Health
* Pension, 5% employee and 5% employer contribution
* My Choices at Davies provides; High Street discounts and Financial wellbeing hub
* Life assurance: x4
* Refer a Friend
* Cycle to Work Scheme
* Lease car salary sacrifice
* Davies Incentive Plan
* Enhanced maternity, paternity and adoption pay
Mental, Physical & Emotional Wellbeing
* Wellbeing centre; move, munch, money & mind focus
* Discounts with 100's of UK retailers
* EAP; 24/7 confidential helpline
* 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
* Flexible working; hybrid, work from home or join a collaborative office space
* Dress for your day
* Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
* Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan
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