Job Description
Position: Junior Account Manager
Location
Three Temple Quay, Temple Back East
About Healix Health
Founded in 2000 by two clinicians, Healix Health was built on the belief that healthcare works best when it’s personal, not prescriptive. We are a leading UK corporate healthcare consultancy, partnering with Employee Benefit Consultancies (EBCs), HR, Finance and Reward leaders to design, fund and govern sustainable employee healthcare strategies. We specialise in self‑funded healthcare trusts and clinically led claims management, helping organisations rethink healthcare structure, funding and delivery, aligning employee wellbeing with commercial, workforce and financial objectives.
About The Role
We’re looking for an enthusiastic and motivated Junior Account Manager to join our Third Party Administration (TPA) team. This is a fantastic development opportunity for someone keen to build expertise, strengthen client‑facing skills and progress into a confident, independent Account Manager role. Working closely with experienced colleagues, you’ll support a portfolio of TPA clients and help deliver exceptional service to insurer, broker and corporate partners.
What You’ll Be Doing
* Support the day‑to‑day management of TPA client accounts under the guidance of senior account managers
* Act as a first point of contact for client queries, ensuring timely, accurate and professional responses
* Assist with preparing client reports, service reviews and performance updates
* Build strong working relationships with clients, internal teams and external providers
* Work closely with claims, membership, clinical operations and customer service teams to support smooth service delivery
* Monitor service levels and elevate risks or issues appropriately
* Support the onboarding of new clients, coordinating requirements and implementation activities
* Assist in producing KPIs, MI dashboards and client performance summaries
* Help identify trends, service improvements and opportunities to add value
* Maintain accurate records, documentation and contract information
* Contribute to process reviews and service improvements
* Take part in projects aimed at enhancing our TPA offering
* Actively develop knowledge of Private Medical Insurance (PMI) and UK healthcare funding; TPA operational workflows and claims management; regulatory requirements (including FCA and data protection)
* Learn through feedback, shadowing and close collaboration within a supportive team environment
About You
* Strong written and verbal communication skills
* Proactive, positive attitude with a genuine willingness to learn
* Excellent attention to detail and organisational skills
* Ability to build rapport and work collaboratively
* Comfortable working with data and using Microsoft Office (Excel, Word, PowerPoint)
* Curious, inquisitive and keen to develop specialist knowledge
* Customer‑focused with a commitment to excellent service
* Resilient and adaptable, able to manage multiple priorities
* Team‑oriented, supportive and motivated by shared success
Desirable
* Experience in healthcare, insurance, financial services or customer account roles
* Awareness of PMI or TPA environments
* Experience working with clients or stakeholders
Contract & Compensation
* Contract Type: Full‑time
* Salary: Based on experience
* Closing Date: Friday 8th May 2026
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