Location: Leicester
Company: Trust Us Direct
Contract: Full-time, Permanent
Salary: £40,400 – £45,000 per annum (DOE) + performance bonus
Driving Licence: Necessary (role involves community visits)
About Us
At Trust Us Direct, we deliver compassionate, person-centred home care that helps people live with dignity, comfort, and independence. We're a supportive, friendly, and professional team—and we're growing. We're now looking for a Registered Care Manager to lead our Leicester service and champion outstanding care.
The Role
As Registered Care Manager, you'll be the CQC Nominated Individual/Registered Manager (or become registered shortly after appointment) responsible for the safe, effective, and compliant delivery of our domiciliary care service.
Key Responsibilities
* Lead, mentor, and develop the care & coordination team (supervisions, appraisals, coaching).
* Ensure CQC compliance across the service (KLOEs), including audits, quality improvement, and action plans.
* Safeguarding lead: manage incidents, investigations, and notifications.
* Oversee person-centred assessments, care planning, reviews, and risk management.
* Maintain safe medication practices (including MAR audits and spot checks).
* Workforce planning: recruitment, onboarding, training, rostering, and on-call participation.
* Build strong relationships with clients, families, and professionals (LA, ICS, community teams).
* Drive service performance (capacity, continuity, punctuality), KPIs, and sustainable growth.
* Manage budgets, invoicing/authorisations, and cost-effective scheduling.
* Promote a positive, inclusive culture that lives our values every day.
What We're Looking For
* Proven leadership in domiciliary/home care (Senior Coordinator/Deputy/Registered Manager level).
* Level 5 Diploma in Leadership & Management for Adult Care (or working towards).
* Sound knowledge of CQC regulations, safeguarding, MCA/DoLS, and best-practice care.
* Excellent people skills, calm under pressure, highly organised and solutions-focused.
* Strong IT literacy (care planning/rostering systems, MS Office).
* Full UK driving licence and access to a vehicle preferred.
What We Offer
* Competitive salary £40,400 – £45,000 + bonus linked to quality and growth.
* Support with CQC registration and funded qualifications/CPD.
* Friendly, hands-on senior leadership and a collaborative team culture.
* 28 days holiday (including bank holidays), rising with service.
* Pension scheme and mileage allowance for community visits.
* Clear progression opportunities within a growing organisation.
How to Apply
If you're a values-driven leader who wants to make a real difference, we'd love to hear from you. Please submit your CV and a brief covering note via this ad. Shortlisted candidates will be contacted for an initial conversation.
Work Location: Office-based in Leicester with community visits and occasional on-call.
Equal Opportunities: Trust Us Direct is an equal opportunities employer. We welcome applications from all backgrounds and experiences.
Job Types: Full-time, Permanent
Pay: £40,400.00-£45,000.00 per year
Work Location: In person