Technical Support Engineer Boilers & Renewables Job Title: Technical Support Engineer Boilers & Renewables Job reference Number: 408858-9801-26110 Office Based: Lisburn Basic Salary: £40,000 - £45,000 Benefits: Comprehensive benefit package The role of the Technical Support Engineer Boilers & Renewables will involve: Technical Support Engineer dealing with a range of heating solutions such as boilers, heat tanks and renewable heat pumps The majority of your time will be acting as first line technical support to merchants, contractors, installers and housing associations for all queries relating to central heating products The remainder of your time offering technical support to internal stakeholders Fielding inbound telephone queries and provide appropriate solutions Carry out product training and familiarisation for both colleagues and customers Prompt and accurate reporting to the Customer Care Manager Ensure compliance with health and safety procedures The ideal applicant will be a Technical Support Engineer Boilers & Renewables with: Must have experience within the plumbing, heating and renewables sector Would be ideal to have knowledge specifically in renewables, heat pumps and air sourced heat pumps however open May be open to one of the following or closely related: engineer, installer, technical support, technical engineers, technical advisors, Positive telephone manor with the ability to resolve customer queries in a professional manor IT literate (Microsoft Office) Excellent communication skills both written and verbal Stable career history Mitchell Maguire is a specialist technical construction recruitment consultancy, dealing exclusively with technical construction jobs, technical construction vacancies and specification positions within: Technical Support Engineer, Technical Advisor, Technical Support, Engineer, Consultant, Support, Boilers, Cylinder, Water Heating Systems, Heat Pumps, Air Source Heat Pump, Renewables, HVAC, Domestic Boilers, Plumbing & Heating, Merchants, Installers, Contractor, Location: Lisburn Office