Client Details
This organisation operates within the industrial and manufacturing sector, focusing on delivering high-quality engineering and manufacturing solutions. The company is known for its commitment to innovation and maintaining rigorous standards, fostering a productive workplace for its employees.
Description
* Review of material certification - 3.1/3.2 - Mill certificates, 2.1 - Certificate of Conformity, NDT records, welding records, etc.
* Review of works orders to ensure material issued is compliant to customer requirements.
* Support the contract review process, ensuring that it is adhered to and fully reviewed prior to acknowledgements -
* Quote2Order
* Compilation of material certification/documentation packages process for all customer documentation requirements as defined by the relevant customer contracts.
* Take ownership of Customer complaints relating to doc packs compiled and provide resolution to issues raised.
* Ability to prioritise workload and work on own initiative to achieve required deadlines.
* Assist in the delivery of key activities and projects as required.
* Produce and log data to supply reports and analysis of Quality Certification and Documentation as and when required.
* Demonstrate outstanding organisational skills with a high level of accuracy and attention to detail.
* Ability to work pre-emptively and always thinking ahead with multiple solutions to hand for any give scenario.
* The ability to work with little direction in a proactive and ambassadorial manner.
* Working to very tight and constantly changing deadlines with absolute discretion.
* Provide back up to the quality team's covering holiday leave and / or supporting overflow activities as deemed appropriate by the Senior Quality Compliance Officer.
* Keep accurate and up to date data and ensuring that is maintained in relation to Quality Administration / Certification.
* All trackers updated
* Promote quality achievement and performance throughout the organisation.
* Maintain the companies Quality Administration Control processes to ensure that products are traceable and delivered with the correct certification / documentation.
* Carry out all relevant Quality Administration checks ensuring that all process documentation is stamped and or signed accordingly.
* Ensure that any discrepancies with certification or administration is highlighted, investigated and resolved prior to delivery to the customer.
* Supporting visitors on site, on a day to day basis / when required.
* Supporting 3rd party doc pack reviews for release.
* Updating and maintaining HelpSpot.
* Ensuring missed bookings are monitored and updated accordingly.
* Raising and actioning DR's.
* Raising other concessions.
* Support the Quality Assurance team as required in the following area(s):-
* Customer audit preparation.
* Internal reject analysis.
* Process audits
* Liaising with customers' and external auditors and ensuring the execution of the appropriate Certification and Documentation and compliance with the required specifications.
* Support the quality team in relation to the procedures for ISO 45001, 9001 and 14001.
* Ensure adherence to schedule for certification and documentation
Profile
A successful Quality Compliance Officer should have:
* Basic technical knowledge of material certification is essential.
* Experience of working to defence and material standards (Def Stans) would be beneficial
* Experience of aerospace FAIR process would be beneficial
* Able to review and interpret material certification to ensure compliance with standards and to customer specific requirements, e.g. (QASOR's) Quality Assurance Statement of Requirements
* Proven experience of material certification, documentation compilation and control.
* Have or able/willing to obtain security clearance.
* Strong administration and organisational capability, with a high level of attention to detail, prioritisation and planning skills.
* Previous experience of engineering / manufacturing is desirable.
* Experience and knowledge of quality management principles and systems.
* Strong computer literate skills including experience and knowledge of IT systems and intermediate to advanced level in MS Office including Word, Excel, PowerPoint and Outlook.
* Proactive and flexible approach and willingness to learn.
* Ability to engage, collaborate and communicate professionally and clearly with all levels of the organisation both internally and externally.
* Can-Do, Will-Do attitude, with good process skills and the ability to problem solve and determination to continually improve the business.
* Excellent attention to detail with a high accuracy level.
* Excellent interpersonal (written and oral) and customer facing skills.
* Able to keep the customers' interests front of mind, creating strong and in-depth relationships.
* Able to take responsibility, work independently and manage own workload.
Job Offer
* 37,400
* Flexi working hours
* Generous holiday leave and additional benefits package.
* Opportunity to work within a supportive and forward-thinking organisation in Birmingham.
* Engagement with a high-performing team in the industrial and manufacturing sector.
This is an excellent opportunity for a Quality Compliance Officer to make a tangible impact. If you meet the criteria and are ready to take the next step in your career, we encourage you to apply.
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