About the Role
Do you have Customer Service or Sales experience?
Are you interested in relationship building with our Public Sector Customers and Frameworks and improving Customer Experience?
If so, we may have the perfect role for you as a Service Development Manager!
The Opportunity
As a Service Development Manager you will be responsible for leading the Operational and Service deliverables for our Customers and Frameworks in line with our Business Strategy and Contractual requirements
This role will balance proactivity, relationship building and Operational enhancements It will require direct engagement with various stakeholders, both internally and externally, and the Public Sector Customer Experience Manager and Customer Experience Lead to co-ordinate plans to improve and maintain a great Customer Experience for our Public Sector Customers.
The role demands an ability to manage differing Customer and Operational requirements and delivering solutions that work for both the Customer and the Business.
Pay, benefits and culture
Alongside a competitive starting salary and a market-leading pension scheme, we offer a range of flexible benefits to support our people across all aspects of their lives.
Your rewards package includes a choice of benefits, such as electric vehicle leasing, enhanced parental leave, health insurance, discounts and employee pricing.
Flexible working means you can work from home (if you wish) and we’ll provide IT equipment to ensure that you can work remotely.
There is an expectation to be in the Exeter office once a week if based in the South West or to be in our Exeter office once a month as a minimum if you’re not South West based.
At EDF everyone’s welcome. We strive to create an inclusive and diverse environment where everyone has a voice and where you feel confident being yourself. We’re committed to equality, diversity and inclusion.
We’d like our future workforce to have an equal gender balance, represent a broad mix of people from minority ethnic backgrounds, LGBTQ+, those with a disability and supporting social mobility.
We’re a disability confident employer and we’ll do all we can to help with your application, making adjustments as you need.
We’ll value the difference you bring and offer opportunities for you to thrive and succeed.
What you’ll be doing
* Establish, develop and maintain strong Customer relationships and strong Framework relationships
* Manage Customer expectations to assist in delivering a high-quality Customer Experience and negotiating with Customers to ensure Business requirements and targets are met.
* Direct engagement with Customers and Frameworks both remotely and face to face to ensure a good relationship and to identify areas for focus and improvement.
* Adapt, tailor and improve operational processes by identifying areas of improvement and implementing solutions to drive continuous improvement and to enhance Customer Experience
* Collaborate with stakeholders at various levels across EBS and the Business to resolve Customer and Framework challenges
* Work closely with Sales, Structuring and Customer Success to ensure effective account on-boarding and on-going management.
* Act as a point of escalation for both the Customer and the Business when required to do so
Who you are
We’re looking for someone who is proactive, self-motivated and has great leadership skills with an understanding of the energy industry.
If you have extensive experience and proven delivery that meet the requirements of the role then we would love to hear from you!
Closing Date for applications: 8th August 2025
Hiring manager: Stuart Treloar
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