Café Supervisor / Manager
Role Purpose
To take full day-to-day ownership of the safe, compliant and commercially effective operation of Vibe Café, ensuring excellent customer service, strong operational standards and a welcoming environment aligned to Doncaster Council expectations.
This is a hands-on role combining front-of-house service, food preparation, staff supervision and operational compliance.
Key Responsibilities
Operational Management
· Overall ownership and accountability for the daily operation of the café
· Open and close the café in line with agreed operating hours
· Deliver consistent service in line with Council-approved menus and pricing
· Monitor stock usage, portion control and waste, reporting issues where required
· Complete basic stock counts and support cost-effective ordering
· Ensure all daily operational paperwork and checks are completed accurately
People & Supervision
· Supervise café staff during shifts and allocate daily duties
· Manage rotas and provide cover where required
· Train and support staff on service standards, food safety and customer care
· Lead by example, setting clear expectations and maintaining standards
· Maintain composure and professionalism during busy service periods
Food Safety, Compliance & Standards
· Ensure strict compliance with food hygiene, allergen legislation and health & safety requirements
· Maintain food safety diaries, temperature checks, cleaning schedules and records
· Ensure high standards of cleanliness across kitchen, service and seating areas
· Act as first point of contact for Environmental Health or Council representatives if required
Customer Experience
· Champion excellent customer service for a wide and diverse customer base
· Handle customer queries or complaints professionally and promptly
· Promote an inclusive, respectful and welcoming café environment
· Support healthier menu choices appropriate to a public-sector setting
Reporting & Communication
· Provide regular updates to the Operations Manager on performance and issues
· Communicate professionally with on-site Council contacts when required
Skills & Experience
Essential
· Previous experience in a café, food service or hospitality supervisory role
· Strong understanding of food hygiene, allergens and health & safety
· Level 2 Food Safety & Hygiene (or willingness to obtain immediately)
· Strong customer service and people-management skills
Desirable
· Experience in a public-sector, cultural or visitor-attraction environment
· Level 3 Food Safety qualification
Personal Attributes
· Hands-on, organised and reliable
· Calm under pressure with strong self-control
· High personal standards of hygiene, appearance and professionalism
· Approachable leadership style with attention to detail