Customer Success & Delivery Manager (SaaS)
Hybrid - UK-based, offices in Swansea or London - 2 days p/week onsite ideally
Permanent £50,000 - £60,000 (depending on location)
The Role
We’re looking for someone who can guide enterprise clients through the delivery of complex digital solutions — from onboarding and implementation to ongoing success and growth. You’ll work closely with major financial institutions and other global enterprises, helping them roll out our SaaS platform to transform customer journeys.
This isn’t a back-office role. You’ll be client-facing, shaping solutions, and making sure projects run smoothly from start to finish. You’ll act as the product expert, ensuring customers not only adopt the platform but continue to find new ways to get value from it.
What You’ll Be Doing
* Leading customer onboarding and implementation projects
* Acting as the main point of contact for enterprise clients
* Translating business needs into technical requirements for delivery teams
* Running workshops, demos, and progress meetings with clients
* Using Agile methods to define and deliver solutions
* Identifying opportunities to expand usage and increase account value
* Monitoring performance and ensuring long-term customer satisfaction
What We’re Looking For
* Experience delivering SaaS or digital solutions into large organisations
* Strong customer-facing skills — confident working with senior stakeholders
* Solid understanding of Agile delivery and software implementation
* Ability to bridge business needs and technical teams
* Experience in Financial Services or Telecoms is a strong plus
* Analytical mindset with the ability to create clear reports and insights
Why Join?
You’ll be part of a company that helps some of the world’s biggest brands transform customer experiences. If this sounds like you please apply now for more details, thanks!