Telephony Engineer (OpenScape 4000) - £30,000 – Leicester (On-Site) – Consultancy
Overview:
A global consultancy business are searching for an experienced Telephony Engineer to join them on a public sector project in Leicester.
Role & Responsibilities:
* To provide BAU operational support across a wide range of customer telephony infrastructure, including health checks and reporting.
* Managing Incidents, Problems, Requests and Changes in line with ITIL best practice and ensuring that SLAs are maintained.
* Delivery of project-related tasks such as the installation of new telephone equipment.
* Creation of telephone diagrams and documentation.
* Actively manage, configure, upgrade and support the complex telephony environment including OpenScape 4000, MS Teams (voice), Netcall, Session Border Controllers, VoIP and Session Initiation Protocol (SIP) platforms.
* Proactive management of customer environments, identifying potential improvements to deliver increased stability, availability and performance.
Technical Requirements:
* Ability to troubleshoot technical, multi-site and multi-discipline incidents and problems.
* Proven experience on the Openscape 4000 Telephone System
* Understanding of analogue telephone wiring and concepts
* Proven experience of supporting alternative VoiP Solutions
* Proactively liaising with users in non-technical manner
* Experience working with Contact Centre Technologies
* Comprehensive understanding of Session Initiation Protocol (SIP) platforms
* Understanding of MS Teams (Voice)
* Previous experience with working on Telephone Voicemail Services
* ITIL v4 Foundation
* Basic knowledge and understanding of Networking principles
Telephony Engineer (OpenScape 4000) - £30,000 – Leicester (On-Site) – Consultancy