Job Description
The purpose of this role is to lead the service delivery of dedicated client accounts within the People Solutions practice.
Key Tasks & Duties
* Leading multiline clients as a technical and trusted advisor, ensuring client retention
* Understand clients benefit requirements and develop a strategic approach to benefit programmes
* Ensure renewal timelines are met, market reviews undertaken and policies placed in advance of renewal
* Review service disruption/dissatisfaction and implement appropriate actions with carriers to resolve
* Support the broader development of insurer relationships
* Ensure compliance requirements and internal controls are fully met
* Peer reviewer/technical oversight of associate consultants and benefit analysts
Skills & Knowledge
* CII Qualification (desired)
* Proven track record of effective stakeholder management
* Proven experience in UK mid-corporate benefit broking/consulting environment
* Exceptional client relationship skills
* Commercial/value-add mindset
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