Selexa Life Sciences are exclusively partnered with a leading global biotech client specialising in personalised healthcare, screening and diagnostics equipment.
The Clinical Customer Service Administrator will be the liaison between testing & diagnostics and physicians. This will include assigning clinical orders and working closely with patients to deliver superior customer service.
Role Responsibilities:
You will oversee progress of specific clinical testing orders and support clinical testing services across the UK Labs:
* Establish relationships with ordering physician centres’ personnel, facilitate patient sample submission, monitor testing and reporting process. Resolving their billing queries as quickly and efficiently as possible.
* Communicate processes with prospective ordering physicians to support U.K. commercial team in customer education.
* Facilitate communication with ordering physicians and provide materials and logistical information required for submission of patient samples within the Order Management System.
* Facilitate discussions between ordering physicians, internal teams, and consulting physicians as needed.
Support continuous improvements to customer-facing and internal administrative processes to enable advancement of company clinical services:
* Provide input on the documentation of customerfacing materials to support the launch of new technologies and testing kits
* Communicate feedback regarding improvements to internal systems used for clinical order management
Background & Experience:
* Degree or A Levels in Life Sciences preferred, but not essential
* 4 years experience in customerfacing, technical support or customer service
* 2 years experience ideally within a clinical or laboratory environment