Overview
OneSource Virtual (OSV) has worked exclusively with Workday customers since 2008 to deliver compliant, in-tenant technology and expert services to automate payroll, taxes, earned wage access, accounts payable, and benefits. OSV serves over 1,500 customers with 92% retention and $225+ billion in treasury movement annually.
Responsibilities
* Provide outstanding payroll services support.
* Monitor tickets daily to ensure service levels and client satisfaction are met.
* Manage timely resolution of customer issues, including escalations, root cause analysis, and remediation to close gaps.
* Directly contact customers to initiate and maintain client relationships.
* Create and maintain standard operating procedures for managed payroll clients.
* Attend scheduled weekly, monthly, and quarterly client calls and new client transition meetings.
* Provide training to newly implemented clients on Workday and OSV Payroll Processing.
* Assist with configuration of pay components and reports for client use.
* Assist with testing for newly implemented clients as applicable.
* Interface with clients to identify and resolve all payroll processing issues.
* Lead or support special projects as assigned by management.
* Serve as the main point of contact through payroll deployments and cutover to managed services.
Qualifications
* Education/Certification: Associate's degree required; CIPP Certified Payroll Professional certification required (at time of hire or within 6 months).
* Experience: 3+ years of payroll experience.
* Skills: Strong customer service, professional demeanor with challenging customers, detail-oriented with strong analytical skills, able to work independently in a team, good written and verbal communication, ability to build cross-functional relationships, expert level MS Word and Excel.
* Other: Background checks are conducted for all successful candidates (credit reference and basic criminal record checks among educational and employment checks).
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